Guest Services

2 weeks ago

Orchard, Singapore Royal Plaza on Scotts Singapore Full time
Guest Service Assistant


Reporting to the Concierge Officer, your primary role requires you to efficiently handle luggage of guests arriving and departing the hotel at the same time provide wholehearted friendliness and assistance towards guests' enquiries.


Other duties encompass (but not limited to) providing hotel room and facilities orientation for newly arrived guests, delivery of mails / parcels as well as doorman duties such as providing directions, taxi assistance and ensure smooth traffic at the hotel's driveway.


Individual should be service-oriented, physically fit with no limitations which would prevent bellman duties from being carried out and willing to work on shifts, weekends and public holidays on a 5-day work week.

Guest Services Officers & Executives


Voted Asia Pacific's Best Independent Hotel by TTG Asia Travel Awards for 9 years running, we invite you to join the Guest Services team who takes great pride in creating great experience for our guests.


As a Guest Services Officer (GSO), your primary role is to provide warmth and charm to all guests in every encounter, leaving them with pleasant lasting impression of their stay with us.

You will work closely with other departments on deliverables necessary to provide a colourful guests experience.

Make our guests feel at home with your wholehearted friendliness while you attend to their arrival/ departure needs promptly with full accuracy.

With Empowerment and strong accountability, you will also handle irregularities and guests' feedback in a timely manner.


We are a match if you thrive on guest satisfaction and is able to work independently in a fast paced environment.

Prior experience is not required and this role requires individual to perform 3 rotating shifts across a 5-day week.

Guest Services Assistant Managers

Reporting to the Guest Services Manager, you oversee and assume full ownership of the operations in the hotel.

Your primary responsibilities include (but is not limited to):

  • According to the occupancy forecast, plan and work closely with other departments on deliverables necessary to create a colourful experience for our guests
  • Handle irregularities and/or guests' feedback with accountability and in a timely manner, making appropriate recommendations
  • Supervise and manage the performance of the team staffing, assigning of work activities, ensure consistent adherence with SOP, coach, train and conduct performance appraisal
  • Lead the team to provide lovable, real and sincere guest experiences at every touch point
This role requires you to perform rotating shifts across a 5-day week. We would like to hear from you if you are armed with excellent interpersonal and problem solving skills. Knowledge in OPERA system will be an added advantage.

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