IT Network Operations Specialist

2 weeks ago


Singapore S & I SYSTEMS PTE LTD Full time
Roles & Responsibilities

IT Network Security:

The role involves but not limited to manage, oversee and lead the daily operations of the IT Network Security;

Provide day-to-day support by analyzing, troubleshooting, and resolving service incidents on the network and security issue, KPI to be based on SLA standards for customers under coverage;

Proper case management and handling, from acceptance to closure, upon acceptance of assigned support cases;

Proactive monitoring, support and troubleshoot network bandwidth capacity and network performance to ensure uninterrupted services;

Perform appliance upgrades and migration to ensure solutions and or related platform are maintained in operational conditions with proper documentation;

Coordinate and manage local and regional ISP on maintenance, changes, and implementation of WAN (Internet).

MSP Helpdesk support

  • Provide on-going application support and may be involved in various stages of the SDLC for Business Application and Microsoft SharePoint.
  • Involvement in the system integration testing phase prior to implementation.
  • Plan and coordinate end-user training for any system implementations or enhancements.
  • Liaise closely with business users and build good rapport.
  • Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
  • Support the team in defining project requirements, tracking and documentation.
  • Provide 24/7 primary application maintenance support.
  • Ensure the calls are answer and emails are responded in a timely manner and log the tickets.
  • Perform first level troubleshooting on all reported incidents and escalate incidents to the right channel.
  • Maintaining asset management (Software Licensing / Asset Inventory).
  • Handle initial classification / prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
  • Manage end point security.

The successful candidate should possess the followings:

  • Diploma/ Bachelor's Degree in IT/Computer Science/Cyber Security or Engineering related fields
  • Experience and good knowledge in security technologies, including firewall, IDS & IPS, VPN, MPLS, BGP, etc
  • Professional Certification and at least 5 years' hands on experience in routing & switching preferred CCNP, CCIE, CCDP, CEH or Cyber related certification is a plus
  • Understanding of network protocols and troubleshooting
  • Ability to manage multiple priorities and work independently
  • Hands on experience in one or more of the following brand as below:-


• Routing & Switching - Cisco / Huawei/ major brands


• Firewall – Sophos / Fortigate / Palo Alto / Forcepoint


• WIFI AP - Ruckus / Aruba / Ubiquiti

Tell employers what skills you have

Ubiquiti
Troubleshooting
MPLS
Inventory
CCNP
Team Development
Channel
Routing
FOCAL
System Integration Testing
WAN
Network Security
VPN
BGP

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