IT Technical Executive

2 weeks ago


Singapore NYP Nanyang Polytechnic Full time

School of Design & Media (SDM), System and Facilities Management (SFM) is seeking a skilled IT Technical Executive to join our team in campus.

As an IT Technical Executive, you will play a crucial role in providing technical assistance and support to our Learners and Staff, troubleshooting IT-related issues, and ensuring the smooth operation of our systems.

We are looking for a detail-oriented and proactive individual who thrives in a fast-paced environment and has a passion for solving technical challenges in supporting the daily operations at SDM and contribute to NYP-wide/School events when assigned.


What you will be working on

  • Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, printers, and other peripherals.
  • Escalate complex technical issues to higherlevel support teams as necessary and follow up on their resolution.
  • Troubleshoot network connectivity issues, including wired and wireless networks.
  • Set up and manage user accounts, access rights, and permissions.
  • Collaborate with other IT team members to address major IT projects and infrastructure improvements.
  • Create and update technical documentation, knowledge base articles, and standard operating procedures.
  • Ensure data security and privacy by adhering to company policies and best practices.
  • Provide excellent customer service and maintain a positive attitude while assisting Learners and Staff with their ITrelated needs.

What we are looking for

Skills:

  • Proven work experience as an IT Technical Executive or in a similar technical support role.
  • Strong working knowledge of Windows and MacOS operating systems.
  • Basic understanding of network protocols, configurations, and troubleshooting (TCP/IP, DNS, DHCP, etc.).
  • Excellent problemsolving and analytical skills to diagnose and resolve technical issues.
  • Good communication and interpersonal skills to interact with Learners, Staff, and peers.
  • Ability to prioritize tasks and work under pressure to meet deadlines.
  • Knowledge of virtualization technologies (e.g. VMware, Hyper-V).
  • Certifications such as CompTIA A+, VMware Certified Professional Data Center Virtualization, Microsoft Certified Professional (MCP), or similar would be a plus.
**Experience in the below or related field is a plus, but not required.

  • Data Centre Administration skill:
  • 1) vCenter, Data Center, Clusters and VMs
  • 2) Nimble Storage, NAS, and server backup
  • 3) Monitor server performance and Update security patches
  • IT Security/VDI/Workflow Administration skill:
  • 1) VDI servers & virtual desktops infrastructure
  • 2) Update security patches for Webservers
  • 3) Work with Corporate IT to fix security vulnerabilities flagged by GovTech
Attributes

  • Good project management skills
  • Ability to work well together in a teamoriented environment.
  • Strong interpersonal and communication skills
  • Excellent spoken and written English language communication skills
  • Willing to learn and able to take multiple tasks
  • Resourceful and willing to learn
  • Creative, yet meticulous with attention to detail


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