IT Technical Executive
2 weeks ago
School of Design & Media (SDM), System and Facilities Management (SFM) is seeking a skilled IT Technical Executive to join our team in campus.
As an IT Technical Executive, you will play a crucial role in providing technical assistance and support to our Learners and Staff, troubleshooting IT-related issues, and ensuring the smooth operation of our systems.
We are looking for a detail-oriented and proactive individual who thrives in a fast-paced environment and has a passion for solving technical challenges in supporting the daily operations at SDM and contribute to NYP-wide/School events when assigned.
What you will be working on
- Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, printers, and other peripherals.
- Escalate complex technical issues to higherlevel support teams as necessary and follow up on their resolution.
- Troubleshoot network connectivity issues, including wired and wireless networks.
- Set up and manage user accounts, access rights, and permissions.
- Collaborate with other IT team members to address major IT projects and infrastructure improvements.
- Create and update technical documentation, knowledge base articles, and standard operating procedures.
- Ensure data security and privacy by adhering to company policies and best practices.
- Provide excellent customer service and maintain a positive attitude while assisting Learners and Staff with their ITrelated needs.
What we are looking for
Skills:
- Proven work experience as an IT Technical Executive or in a similar technical support role.
- Strong working knowledge of Windows and MacOS operating systems.
- Basic understanding of network protocols, configurations, and troubleshooting (TCP/IP, DNS, DHCP, etc.).
- Excellent problemsolving and analytical skills to diagnose and resolve technical issues.
- Good communication and interpersonal skills to interact with Learners, Staff, and peers.
- Ability to prioritize tasks and work under pressure to meet deadlines.
- Knowledge of virtualization technologies (e.g. VMware, Hyper-V).
- Certifications such as CompTIA A+, VMware Certified Professional Data Center Virtualization, Microsoft Certified Professional (MCP), or similar would be a plus.
- Data Centre Administration skill:
- 1) vCenter, Data Center, Clusters and VMs
- 2) Nimble Storage, NAS, and server backup
- 3) Monitor server performance and Update security patches
- IT Security/VDI/Workflow Administration skill:
- 1) VDI servers & virtual desktops infrastructure
- 2) Update security patches for Webservers
- 3) Work with Corporate IT to fix security vulnerabilities flagged by GovTech
- Good project management skills
- Ability to work well together in a teamoriented environment.
- Strong interpersonal and communication skills
- Excellent spoken and written English language communication skills
- Willing to learn and able to take multiple tasks
- Resourceful and willing to learn
- Creative, yet meticulous with attention to detail
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