F&B Executive

2 weeks ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Roles & Responsibilities

F&B Executive

Working hour: Mon to Fri (8am to 6pm)

Working location: MBFC

Salary range: $2,400 - $3,500

Duties and Responsibilities

  • Provide a "best in class" service to all clients.
  • Always maintain and inspect all conference rooms and pantries in good and clean condition.
  • Ensure all amenities in the conference rooms are well stocked and organized at all times.
  • Ensure equipment's, amenities and conference room facilities with defects are raised as work orders to relevant departments.
  • Escorts clients and visitors to the meeting rooms.
  • Facilitate the ordering process and service for beverages required during meetings and corporate occasions.
  • Ensure pantry is well stocked with consistently ensure provisions are refilled accordingly.
  • Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.
  • Washing up and clean pantries before closing procedures or whenever necessary
  • Acknowledge all guests' concerns, comments & complaints with discretion & the utmost urgency.
  • Report to supervisor or manager for any user or client feedback
  • Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders.
  • Promptly respond to telephone calls in a friendly & professional manner.
  • Prepare stock inventory report and servicing report for management's review.
  • Complete all duties during the shift & ensure a concise hand over is conducted. Deliver an exceptional workspace experience to our HSBC colleagues. Create a welcoming, and engaging office environment for HSBC colleagues and their visitors.

Workplace Etiquette:

  • Championing flexible working and provide support to clients and guests on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment, pantries etc.
  • Ensure the building and relevant equipment / technology is in perfect working order. Spatial awareness: support the Workspace Experience Lead with collecting and analyzing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues.

Key Performance Measures

  • Compliance with service standards and delivery as detailed in the contract.
  • Compliance with the Environmental, Health and Safety responsibilities.
  • High Customer Satisfaction rating as measured in regular surveys.
  • Adherence to and maintain food handling standards and food safety plan.
  • Compliance with Best Practice documentation.
  • Pursue continuous improvement.

Experience and requirements:

  • At least 2-3 years' experience in Hospitality, F&B or Customer Experience discipline.
  • Food Hygiene Certification preferred. Successful applicants without certification will be sent for mandatory certification.
  • Degree in hospitality or related field is preferred but not required.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Tell employers what skills you have

Food Safety
Customer Experience
Inventory
Environmental Health
Equipment Maintenance
Compliance
AV
Customer Satisfaction
Catering
Hospitality
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