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Technical Support Manager marine Lsa/ffa

4 months ago

Singapore STAFFKING PTE. LTD. Full time

Technical Support Manager for Marine LSA/FFA

  • Location: North region of Singapore
  • 5 days work week
  • Basic $6k $13k (Depend on skills & experience)

Job Scope:
Technical Support Manager for Marine LSA/FFA

Position Overview:

The Technical Support Manager for Marine Life-Saving Appliances (LSA) and Fire Fighting Appliances (FFA) plays a pivotal role in ensuring the seamless operation of sales, customer support, and technical teams within the marine industry.

This position requires a comprehensive understanding of marine safety equipment, strong leadership skills, and the ability to coordinate effectively with cross-functional teams.


Key Responsibilities:

Product Knowledge and Training:

  • Develop and maintain an indepth understanding of marine lifesaving and firefighting appliances.
  • Conduct regular training sessions for sales, customer support, and technical teams to ensure a high level of product knowledge and expertise.
  • Keep abreast of industry standards, regulations, and technological advancements related to marine safety equipment.

Technical Support:

  • Provide technical assistance to customers, sales teams, and technicians regarding the installation, operation, and maintenance of LSA/FFA equipment.
  • Troubleshoot technical issues remotely or onsite, ensuring timely resolution and mínimal downtime for customers.
  • Collaborate with the engineering team to address complex technical challenges and optimize product performance.

Customer Support:

  • Act as a primary point of contact for customer inquiries, concerns, and service requests related to LSA/FFA equipment.
  • Manage customer relationships by providing exceptional support, addressing issues promptly, and ensuring customer satisfaction.
  • Coordinate with the sales team to identify opportunities for upselling or crossselling products and services based on customer needs.

Quality Assurance:

  • Implement and maintain quality assurance processes to ensure compliance with industry standards and regulations.
  • Conduct periodic audits of product installations, servicing procedures, and customer interactions to identify areas for improvement.
  • Work closely with the quality control team to address any product defects or performance issues and implement corrective actions.

Team Management:

  • Lead and mentor a team of technical support specialists, ensuring their professional development and adherence to company policies and procedures.
  • Foster a collaborative and supportive work environment that promotes knowledge sharing and continuous improvement.
  • Allocate resources effectively to meet departmental goals and objectives, including staffing, training, and budget management.

Documentation and Reporting:

  • Maintain accurate records of customer interactions, technical support requests, and service activities using CRM software or other designated systems.
  • Prepare regular reports on key performance metrics such as customer satisfaction, response times, and resolution rates.
  • Analyze data trends to identify recurring issues, develop actionable insights, and implement process improvements.

Requirement:

  • Strong knowledge of marine lifesaving appliances, firefighting equipment, and associated regulations (e.g., SOLAS, IMO).
  • Excellent communication skills, with the ability to interact effectively with customers, internal teams, and external stakeholders.
  • Leadership experience with demonstrated ability to manage teams, prioritize tasks, and drive results.
To Apply, kindly click on the "APPLY NOW" button

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R