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Assistant VP, Shift Lead Production Support Engineer, Group Infrastructure
3 months ago
Assistant VP, Shift Lead Production Support Engineer, Group Infrastructure & Platform Services
Posting Date: 25-May-2023 Location:Singapore (City Area), Singapore,
Company: United Overseas Bank LtdAbout UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities
Investigate production issues, respond based on production defect severity SLAs Manage and respond to users on timely manner. Log incident ticket for production issues and user queries Follow up on defect and incident closure and meet incident closure KPI Make sure system availability as per respective agreed SLA Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully Provide support for annual Disaster Recovery (DR) exercise for supported applications Provide support to System Engineers on server level patches / upgrade as and when applicable Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration Ensure application incident & task documentation is properly updated for each production release Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainfraim or unix shell or DB scripts etc Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler Good to have understanding and experience of ITIL methodology [service operation]Job Requirements
Prior hand-on production support experience of OPEN Systems/AS4000 Good support knowledge in either one of the retail or wholesale payment or customer information systems Willing to work in onsite shift-support model [24*7] Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation Strong written, oral communication skills and able to manage user Ability to easily adopt to any technology / environment 2 or more years' production support experience in bank or financial vendors across multiple technologies / platform Be able to work in fast pace and high-pressure working environment Willingness to work across platforms – UNIX / open, AS/400 and mainframe