Security Supervisor

2 weeks ago

Singapore VOCO ORCHARD SINGAPORE Full time

About Us:

IHG Hotels & Resorts' first voco hotel in South East Asia is now open on Singapore's world-famous Orchard Road

voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors.

Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life.

Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that's dependable, but not vanilla.

Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day:

voco Orchard Singapore is seeking a dynamic and passionate Security Supervisor to be part of this exciting rebranding project.

As a Security Supervisor, you will perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets.


People

  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
  • Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
  • Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day's work.

Financial

  • Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company

Guest Experience

  • Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
  • Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents.
  • May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required.
  • Complete documented reports in accordance to Company and hotel polices and procedures.

Responsible Business

  • Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards.

This may include and is not limited to:
patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions
maintaining the Security procedures and audit/department logs that may include lost and found, storing guests' valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests
ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required
escorting staff and guest to car if requested
inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property

  • Perform other duties as assigned; such as may handle deliveries received during nonbusiness hours.

What we need from you:

  • Minimum 2 to 3 years of relevant experience
  • Hotel experience will be an added advantage
  • Possess a valid PLRD License
  • Able work on rotating shifts (including night shifts), weekends and Public Holidays

What we offer:

We'll reward all your hard work with a great salary and benefits - great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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