Client Account Manager
2 weeks ago
POSITION PURPOSE:
The Client Account Manager works closely with clients, relationship managers, client service managers, Compliance, Products, Client Implementation, Legal, Network Management and Operations to ensure client is on-boarded and operational queries are timely resolved.
Key Responsibilities
Core functions:
Resolution of post trade queries on International Trade settlement / Corporate Action & Income processing / Tax related queries / Money transfers activity.
Handles internal / external clients' enquiries and act as a single-point of contact for clients / fund managers who use our global custody services.
Communicate the issues and recommending solutions to clients.
Work in partnership with Client Service team for the preparation and delivery for the Service Review. Participate in the service review with the clients.
Comply with all regulations, policies and standards, contributing to an effective risk culture.
Provide support any regulatory, audit, review requirements.
Facilitate the completion of procedures and grant follow up of procedures that need to be revised, amended or validated.
Carries out any other assignments and provides back-up within the team which may include asset servicing and cash management activities
Perform ad hoc tasks when required
Contributions:
Deliver excellent levels of service to stakeholders internally and externally and to "get it right first time".
Responsible for ensuring the best client experience.
Demonstrate risk management excellence and ensure appropriate procedures are adhered and kept updated.
Competencies (Technical / Behavioural)
Positive attitude and team player
Client Servicing skills with excellent communication and interpersonal skills
Highly motivated, self-starter with the ability to work in pressurized environment
Highly structured and methodical in execution
Ability to multi-task and prioritize workloads, strong time management skills
Results driven with a strong commitment to completing tasks within deadlines
Ability to understand and resolve or escalate issues quickly
Enjoy working in a socially diverse environment
Comfortable dealing with senior individuals and management across functions
Strong knowledge of financial industry with good experience across asset classes
Proven track record in client facing roles
Specific Qualifications Required
At least 5 years' relevant experience
Additional Requirements
Willing to work flexible hours (when required) and during public holidays.
Fluent in English and Chinese (speak and read/write business language)
Cantonese language proficiency is a plus
About BNP PARIBAS
As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability.
We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
- BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
- BNP Paribas MixCity which fosters better representation of women at all levels of the organization
- Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
- BNP Paribas CulturAll which celebrates diverse backgrounds
The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
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Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
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