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Technology Support III, Mission Control

4 months ago

Singapore JPMORGAN CHASE BANK, N.A. Full time
Roles & Responsibilities

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • End to End application support for Digital applications on premise as well as Cloud (AWS).
  • Primarily focus on quick incident mitigation to reduce downtime for customers.
  • Monitor the changes going into the environment while ensuring system stability.
  • Provide onsite technical leadership and decision taking for quick service restorations.
  • Drive Technical Bridges with information from monitoring and other specific tools.
  • Takes key decision in terms of failovers, isolating DC and preserving customer experience.
  • Performs targeted flow-triage during major incidents using tools expertise.
  • Leverage tools expertise to perform targeted flow-triage during major incidents.
  • Adapt Flexibly in response to changing demands.

Required qualifications, capabilities, and skills

  • Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines.
  • Minimum 3 years of Applications Support or related experience.
  • Basic knowledge of application development – Java.
  • Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.
  • Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture.
  • Good communications skills – managing global bridges/ writing executive notifications.
  • Experience working with geographically distributed and culturally diverse work-groups.
  • Hands-on with technical operations – high pressure shift environment.
  • Ability to multi-task (e.g., listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands.
  • Ability to provide weekend support as part of shift based coverage.

Preferred qualifications, capabilities, and skills

  • Retail banking experience
  • Customer-centric - preferable from technical support roles and/or professional services
  • Cloud Certification

To apply for this position, please use the following URL:

Tell employers what skills you have

customer mindset
build trust
Application Architecture
Subject Matter Expert
Trust
User Experience
Application Development
Root Cause Analysis
Unix
Achieving Results
Cassandra
Risk Analysis
Tomcat
Retail Banking
Application Support
DB2
Team Player
Technical Leadership
Stakeholder Management
Team Work