Lecturer/sr Lecturer(Customer Experience

2 weeks ago


Singapore NYP Nanyang Polytechnic Full time
[What the role is]

[What you will be working on]

Responsibilities:

  • Design and deliver diploma level lecturing & tutoring duties for both preemployment training (PET) and continuing education and training (CET) and at Teaching Enterprise Project (TEP) centres; teaching methods include lectures, tutorials, seminars and E-Learning;
  • Design, prepare and develop teaching and learning materials, coordinate and administer the delivery of Customer Relationship Management (CRM), Customer Experience (CX) and/or related customer analytics topics.
  • Undertake and manage industry projects on market research, data analytics, customer experience and online (e.g. social media) and offline interactions.
  • Plan, coordinate and implement events, seminars immersion trips, alumni and other student activities such as webinar and career fair, study trip, alumni and student activities.
  • Develop and guide learners in their holistic development and provide pastoral care and career guidance to learners.
  • Coach and provide guidance to learners during their internship.
[What we are looking for]

Requirements:

  • Relevant qualification in business studies.
  • At least 5 year(s) of relevant experience in one or more of the following areas in Singapore:
  • Social CRM / Online platforms engagement
  • Customer experience and stakeholder engagement
  • CRM management and strategy development
  • Service processes and innovation
  • CRM analytics
  • Techenabled CRM / customer experience
  • Strong communication skills and good interpersonal skills, with ability to meet deadlines and multitask.
  • As this is an applied training environment, handson and field experience in relevant areas as well as willingness and ability to coach learners in the field is a must.
  • Experience in areas such as Omnichannel CX and/or AIdriven CX will be an added advantage.

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