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Language Centre Manager
4 months ago
Work Location: Bishan, Singapore
Salary Range: SGD2600- SGD2800 base + attractive commission structure
Join Us at SLC
Step into a role where Leadership meets passion at SLC, where we dedicate ourselves to cultivating a customer-centric environment, nurturing growth, and fostering teamwork. As Centre Manager/Coordinator, you will be pivotal in crafting an exceptional customer experience, driving our performance to new heights, and nurturing a professional yet innovative workplace.
Your Role
You will oversee our dynamic team, ensuring the seamless operation of our centre and doubling as a standby teacher when needed. Your ability to manage operations effectively, engage with our community, and lead vigorously will help us reach our strategic objectives and maintain our commitment to excellence.
Key Performance Objectives
1. Customer Experience Champion
Deliver a stellar walk-in experience to increase customer loyalty and referrals.
2. Sales and Marketing Catalyst
Support our teams in identifying upselling opportunities and converting leads into loyal customers.
3. Operational Excellence
Manage daily operations, venue coordination, and resource optimization to ensure efficiency and cost-effectiveness.
4. Team Leadership
Cultivate a collaborative environment that aligns with our values of teamwork and professionalism, enhancing staff morale and performance.
Responsibilities
1. Manage daily operations and resolve operational hurdles with agility.
2. Enhancing customer satisfaction through strategic initiatives and prompt resolution of concerns.
3. Collaborating on marketing campaigns to boost engagement and drive sales.
4. Upholding stringent data accuracy for sales reporting and management reviews.
5. Nurturing team development through regular feedback and tailored training.
6. Keeping a pulse on market trends to strategically position SLC ahead of competitors.
7. Advocating for SLCs excellence in external engagements and compliance with all regulations.
Who You Are
1. Malaysian below the age of 30 years.
2. A bachelor's degree in Business Administration or a related field.
3 Experienced with at least 3 years in management, preferably within the education or service sectors.
4. A natural leader equipped with strong motivational and team-building skills.
5. An excellent communicator who values professionalism and has a customer-first mindset.
6. Adept in managing multiple priorities in a dynamic environment.
Why SLC?
1. Competitive salary with performance-based bonuses.
2. Opportunities for professional growth in a supportive and innovative environment.
3. A chance to work in a role that blends management with hands-on teaching opportunities.
Take the Next Step Now
Are you ready to drive growth, inspire change, and make a tangible daily impact? Apply now to join our team at SLC, where your journey towards a fulfilling career and personal development awaits