Innovation & Content Experience Mgr

2 weeks ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

Be a Part of Something BIG


The Singtel Innovation Centre ("Centre") is a leading experience centre that brings together Singtel Group's emerging technologies to enable businesses reimagine their future, explore innovative concepts and overcome business challenges to unlock new growth opportunities.


We bring a blend of new ideas and technologies that excite businesses to innovate, creating a space for ideation and co-creation opportunities while fostering a vibrant ecosystem to transform and embrace new opportunities in the digital economy.


Make an Impact by
A. Storytelling, Contention Production and Experience

  • Partner internal stakeholders from the lines of businesses (LoBs) and Customer Solutions leaders to update the Innovation Centre content on a quarterly cadence.
  • Drive meaningful conversations around new content and develop said content with relevant 3rd party agencies.
  • Partner with Innovation Centre to prepare and produce customised customer presentations targeted at Senior Executives
  • Maintain standards, systems and best practices for content creation, distribution, maintenance, content retrieval and content repurposing.
  • Maintain the work flow for requesting, creating, editing, publishing, and retiring content.
  • Host Tier 2 and Tier 3 visits for customers, working with the Centre Director to customise tours as necessary
  • Managing partners and vendors on the production of demos
  • Develop demo roadmaps as needed
  • Manage interns and student engagements as necessary, ensuring timely delivery of projects
B. Operations

  • Manage closeloop reporting with customer relation management tool (CRM), key performance metrics and workflow cadences for demand and leadgeneration purposes
  • Manage spend to plan
  • Enforce Operations Playbook for the Innovation Centre
  • Manage scheduling and host allocation for visits
  • Support and own logistics for events held at the Innovation Centre
C. Key Events/ Special Projects

  • Work with internal and external stakeholders to deliver bestinclass industry forums. Cofacilitate meetings and workshops for customer engagements

Skills for Success

  • Bachelor's degree in Marketing, Business, or Mass Communications
  • Minimum 5 to 7 years of experience in Content Production, Management and Marketing or Editorial for B2B segments, preferably in mid to large organisations
  • Experience in customer experience, enhancing a customer's encounters and touchpoints is a plus
  • Possess excellent presentation and oral communications skills, including Powerpoint skills
  • Excellent verbal and written communication skills.
  • Must be effective both as individual and in teams.
  • Ability to think and act strategically, with excellence in executions.
  • Ability to lead and inspire large teams of creative personnel and content creators to achieve company's stated goals.
  • Strong attention to details with superior time and project management skills.
  • Selfmotivated, takes ownership, initiative and able to work independently.
  • Genuinely passionate and strong understanding of the ICT industry, emerging technologies and trends, ability to demonstrate how technologies contribute to digital transformation and business growth.
  • Experience with managing Content Managing Systems is a plus.

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