Software Support Engineer

1 week ago


Singapore Eaton Full time

If you desire to be part of something special, to be part of a successful and winning team, read on.

We are looking forward to
Software Support Engineer in
Eaton Electrical based in
Singapore.

What you'll do:


The primary responsibilities of this position include providing technical escalation support and timely solutions to external and internal Customers for Eaton's Brightlayer software platform (DCIM, EPMS).

This role will also provide onsite Field Service software technical support and deployment within EA Region.


This person is responsible to develop and build technical expertise among Field Service Engineers for our software offerings service business.

He/She will take the lead, in consultation with Factory R&D team to build our field services teams with right competencies and improve our customer experience.

Additionally, they will help in the planning, project management, deployment and installation of Eaton's software portfolio, namely DCIM, EPMS and our Cybersecurity offerings.


Your essential responsibilities:

  • Assists the Software Project Managers and takes the technical lead on software installation and deployments, documents all aspects as necessary and publishes on Share Point / Eaton Technical Web/ Service Bulletin for companywide reference.
  • Identifies opportunities for improvement of field procedures, and feedback/correction on related service manual content.
  • Assists all countries in EA Region to review service procedures include installation and deployment / rework preparedness, execution and knowledge transfer of all issues/resolutions that are encountered for a predetermined time production period.
  • Develops and coordinates site testing plans for issues escalated to identifying root cause of problems.
  • Participates in troubleshooting, escalation and technical conference calls where data analysis and action plan development are required.
  • Participates in the delivery of field services within EA Countries, approximately 20% the time in supporting and mentoring Customer Service Engineers
  • Assumes the role of technical leader during field escalations of service calls in normal business hours and after office on call basis.
  • Assumes the role of "Standby On Call" when alert or prewarning for an immediate response on evening and weekend technical support escalation calls where technical service is required. This include responsibility to onsite field service support for critical installed base in Singapore and execute fast recovery for key account customers when complexity fault situation is reported.
  • To be committed & responsible for Quality Management System

Qualifications:

  • Associate degree in a technical field from an accredited school and/or 3 years of equivalent experience in an equivalent technical field. Solid HR operation experience and payroll experience is required
  • Minimum 4 years of software related experience
  • Strong working knowledge of TCP/IP networks, basic programming languages
  • Open to IT Infra experience.
  • Experience with BMS related or data center operational software preferred, but not essential
  • Experience with software and hardware security installations preferred, but not essential
  • Experience with programing languages and Linux would be looked favourably upon
LI-PB

If you meet most of the criteria above, you're the one we're looking for. We hope to hear from you
-
We make what matters work.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.
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