Patient Service Associate Executive

2 weeks ago

Singapore Khoo Teck Puat Hospital Full time

  • Family Group: Ancillary
The Patient Service Associate Executive is responsible for providing assistance to patients which includes (but not limited to) reception duties, registration, admissions,

payment collections and other administrative duties in the Emergency Department.

To ensure Patient's information are up-to-date and accurate. To be in compliance

with personal data protection act (PDPA).

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

  • Liaising with Nurses and Doctors of patients' long wait time to consultation.
  • Maintain Yishun Health Standards of Service Delivery at all times.
  • To conduct OntheJob Training (OJT) for new staff in the A&E.
  • Ensure Service Readiness at all times.
  • To assist the Supervisor in the planning of departmental roster when staff report absents from work.
  • Assist the Manager/Supervisor or Nursing Officer in continuous work improvements, data collection and other related tasks when necessary.
Counter

Receive patients and visitors who present themselves at the counter.

Answer telephone calls and attend to enquiries courteously and promptly at all times.

Demonstrate good interpersonal skills with to members of the public and staff.

Maintain Yishun Health Standards of Service Delivery at all times.

Maintain confidentiality of patient's information.

Registration

Perform registration for all patients at A&E.

Inform patients of the estimated waiting time for

consultation.

Collect payment in advance for A&E service and after end of A&E attendance for non-standard services rendered.

Be accountable for payments collected.

Admission

Prepare necessary forms for admission.

Perform admission paperwork and

provide financial counseling to patients and family members.

Financial counseling for decant of patients to other hospitals.

Advise and direct patients who require financial assistance to the appropriate department/s.

Collect payment for services rendered and be

accountable for payment collected.

Collect General Consent for admission and

proper documentation for any follow-up action

required.

Monitor Financial Counselling turnaround time

and assign cases to PSA team members on

same shift

Appointment

To obtain SOC appointment for urgent cases

and advice patient of appointment time via SMS

or call.

Inform SOC of OPAT case from EDIEDTU.

Death Registration

Perform death registration for deceased patients.

Reporting to ICA for any trouble shooting on the ground.

Other administrative work

To undertake safekeeping of patient's property

Responsible and responsive to patient's feedback/complaints before referring to the

Supervisor / Executive / Manager.

Updating data on chat group for management

of bed wait and financial counselling TAT and

or other ad hoc data required by management.

Any ad-hoc duties assigned by Supervisor /

Executive / Manager.

Trainer for new junior staff for on the job

training

(B) GENERAL
I. Arrange and replenish brochures, magazines and newspaper daily.

  • To maintain the cleanliness and tidiness of all counters and patient waiting area.
Ensure the following equipment are in good working order:

  • Fax machine
  • Laser Printers
  • Photocopier
  • Computers and bar code readers
  • Labels printing machine
  • Encourage patients to complete Feedback forms.
  • Perform all filing work required
  • Assist in Data collection for statistics purposes.
  • Call Facility/ Maintenance DepartmenV ITD for repair works.
  • To participate in Process Improvement Projects and streamline work processes that enhance productivity.
  • Participate in corporate events whenever necessary.
  • Undertake other duties directed by the Manager/Nurse Manager/Supervisors.

JOB REQUIREMENTS

EDUCATION, TRAINING AND EXPERIENCE
I. Minimum N level, ITE Nitsc, ITE Higher Nitec, Diploma

  • Good communication and interpersonal skills
  • Minimum one year experience as Team Leader
  • Minimum two years working experience will be advantageous
  • For Diploma holder, one year experience with good performance
  • Basic PC knowledge is required.

  • Patient Service Associate

    2 weeks ago

    Singapore CENTRE FOR ADVANCED REHABILITATION (CARE) PTE. LTD. Full time

    SummaryReporting to the Centre Manager, the Patient Service Associate forms the core unit in providing support to the clinic day-to-day operations, both logístical and administrative. Responsibilities of a Patient Service Associate, but not limited to are as listed.Duties & Responsibilities To perform reception duties including answering telephone inquiries...

  • Patient Service Associates

    2 weeks ago

    Singapore KK Women's and Children's Hospital Full time

    KK Women's and Children's Hospital Pte. Ltd.Patient Service Associates (Outpatient Clinics): Job Category: AncillaryPosting Date: 31 Jul 2023You will assist the doctors in the consultation rooms, when doctors review patients and/or provide treatments to patients. You will also be required to facilitate the patients' visits by scheduling appointments,...

  • Patient Service Associate

    2 weeks ago

    Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    Job Title: Patient Service Associate at Urgent Care CentreAbout the Company: Join our team at the Urgent Care Centre and be part of delivering top-notch patient care and satisfaction.As a Patient Service Associate at our Urgent Care Centre, you will be responsible for providing friendly and efficient customer service while creating a welcoming atmosphere for...

  • Patient Service Executive

    2 weeks ago

    Singapore BMJ THERAPY GROUP PTE. LTD. Full time

    **Description of Job Role: A Patient Service Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department...

  • Patient Service Associate

    1 month ago

    Singapore CENTRE FOR ADVANCED REHABILITATION (CARE) PTE. LTD. Full time

    Roles & ResponsibilitiesSummaryReporting to the Centre Manager, the Patient Service Associate forms the core unit in providing support to the clinic day-to-day operations, both logistical and administrative. Responsibilities of a Patient Service Associate, but not limited to are as listed.Duties & Responsibilities To perform reception duties including...

  • Patient Service Associate

    2 weeks ago

    Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.Duties & Responsibilities Ensure clinic's operational readiness Register patients and book appointments...

  • Patient Service Associate

    2 weeks ago

    Singapore FARRER PARK SURGERY PTE. LTD. Full time

    Patient Service AssociateWe are looking for a team player with a passion in healthcare to provide a quality patient experience with our team.Responsibilities: Provide excellent frontline customer service to our patients and meticulous administrative support in our surgical specialist clinics. Provide assistance to doctors and patients in the clinic and...

  • Patient Service Associate

    2 weeks ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTIONNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest...

  • Patient Service Associate

    2 weeks ago

    Singapore National Healthcare Group Polyclinics Full time

    Family Group: AncillaryKeen to provide quality customer service to patients and support services at various service touch points in a polyclinic?As the polyclinic's service ambassador, you will help patients navigate through our healthcare systems by attending to their queries, resolve their challenges, promote and educate health services/programmes.You will...

  • Patient Service Associate

    2 weeks ago

    Singapore PERSOLKELLY Singapore Full time

    Our esteemed client from healthcare industry is looking for Patient Service Associate.Responsibilities: Handle patient registration Appointment booking/ rescheduling Provide financial counselling to patients Assist patient with Queuing system Attend to enquiries from patients Other adhoc dutiesRequirements: Min NITEC/ Diploma in any field Min 1 year of...

  • Patient Service Associate

    2 weeks ago

    Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    The Pharmacy Patient Service Associate will be responsible for the following:Collect payment from patients / visitors Ensure that retail items on the retail shelves are always readily available for patients/visitors Reply to all of patients' queries, and assist the patients to the items or medications they need to get Assist the Pharmacy...

  • Patient Service Associate

    4 weeks ago

    Singapore Recruit Express Pte Ltd Full time

    In charge of registration of patientsScheduling of appointmentsAssist patients with the self registrationAttend to patients' enquiries and needsHandling of phone calls and ad-hoc admin dutiesJob Requirements:Min GCE N/O Level , Nitec or Diploma in any discipline Relevant working experience in Healthcare Industry will be advantageous Good communication and...

  • Patient Service Associate

    2 months ago

    Singapore Recruit Express Pte Ltd Full time

    In charge of registration of patientsScheduling of appointmentsAssist patients with the self registrationAttend to patients' enquiries and needsHandling of phone calls and ad-hoc admin dutiesJob Requirements:Min GCE N/O Level , Nitec or Diploma in any discipline Relevant working experience in Healthcare Industry will be advantageous Good communication and...

  • Patient Service Associate

    2 weeks ago

    Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

    Join our healthcare client's team as a Clinic Assistant / Patient Service Associate, where you'll be at the forefront of delivering exceptional patient care and support.- Working Location: Central / West / North (near MRT stations):5.25 or 5.5 day work week:- **Competitive Salary up to $2,800 + AWS + Performance bonusResponsibilities Be the welcoming face of...

  • Patient Service Associate

    2 weeks ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesIn charge of registration of patients Scheduling of appointments Assist patients with the self registration Attend to patients' enquiries and needs Handling of phone calls and ad-hoc admin dutiesJob Requirements:Min GCE N/O Level Relevant working experience in Healthcare Industry will be advantageous Good communication and...

  • Patient Service Associate

    2 weeks ago

    Singapore KK Women's and Children's Hospital Full time

    KK Women's and Children's Hospital Pte. Ltd.Patient Service Associate (Central Appointments): Job Category: AncillaryPosting Date: 31 Jul 2023You will manage incoming calls from the public and other hospitals and clinics. You will provide excellent service to our callers and assist them with the scheduling of appointments and the handling of...

  • Patient Service Associate

    2 weeks ago

    Singapore KK Women's and Children's Hospital Full time

    KK Women's and Children's Hospital Pte. Ltd.Patient Service Associate (Central Appointments): Job Category: AncillaryPosting Date: 23 Jan 2024You will manage incoming calls from the public and other hospitals and clinics. You will provide excellent service to our callers and assist them with the scheduling of appointments and the handling of...

  • Patient Service Associate

    2 weeks ago

    Singapore RMA CONTRACTS PTE. LTD. Full time

    Vacancy: Patient Service AssociateAre you ready to join a dynamic team in the healthcare industry? We are looking for a dedicated Patient Service Associate to provide top-notch customer service and support to our clients. If you have a passion for helping others and excel in a fast-paced environment, this role is perfect for you!Roles &...

  • Patient Service Associate

    2 weeks ago

    Singapore SBCC WOMEN'S CLINIC PTE. LTD. Full time

    Patient Service Associate (Specialist Clinic)Responsibilities: To assist Clinic Manager in her responsibility towards the overall performance of the clinic with support from the Operation Department. Perform front desks duties attending to patients' registration, crowd control, answering of phonecalls for appointments, questions and answer and assist...

  • Patient Service Associate

    2 weeks ago

    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesPatient Service Associate (Office hour clinics)Contract (2-yr) Up to $2400Need to be comfortable to be rotated within multiple clinics."Monday to Friday (5 days work week)8am to 5:30pm / 8:30pm to 6pm (Rotating staggered shift)Responsibilities:Provide frontline customer service to patients Assist patients in making registrations and...