General Manager, Hilton Singapore Orchard

2 weeks ago

Singapore OUE LIMITED Full time

Position Statement


The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.


This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.

As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.


What will I be doing?
As the General Manager, you will be responsible for performing the following tasks to the highest standards:

  • Recognize Hilton's brand culture and live Hilton's values by example every day.
  • Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded.
  • Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively.
  • Lead in all key property issues including capital projects, customer service, and refurbishment.
  • Ensure all decisions are made in the best interest of the hotels and Hilton.
  • Deliver achievable hotel budgets and set other short
- and long
- term strategic goals for the property.

  • Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards.
  • Lead in all aspects of business planning.
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
  • Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved.
  • Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation.
  • Perform all relevant requirements and tasks of Hilton.

What are we looking for?


A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Hospitality: You are passionate about delivering exceptional guest experiences.
  • Integrity: Do the right thing, all the time.
  • Leadership: Strive to be leader in our industry and in our communities.
  • Teamwork: You are team player in everything you do.
  • Ownership: You are owner of your actions and decisions.
  • Now: You operate with a sense of urgency and discipline.
  • College degree or equivalent.
  • Hospitality / travel / leisure industry management professional.
  • Minimum 1 year of experience in similar capacity with international chain hotels or 35 years as Director of Operations or Commercial Director working experience in international brand hotels.
  • Proficient in Microsoft Office.
  • Resourceful, creative and maintain flexibility.
  • Strong Commercial Skills.
  • Strategic Leadership.


 Asset Management
  • Owner Relations.
  • Resilient.
  • Guest Focus, Active in Market.
  • Experience in large complex Full Service or Luxury as a GM.
  • International Experience: Asia or ME Experience including extensive F&B.

  • Events Administrative Executive

    5 days ago

    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Food and Beverage Associate

    1 month ago

    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Concierge ( Singapore Orchard)

    1 month ago

    Singapore Hilton Full time

    The Concierge monitors all services provided by the Concierge and Bell team members and ensure the smooth operation of the Concierge.What will I be doing?As the Concierge, you will be responsible for performing the following tasks to the highest standards:Follow the procedures on luggage related matters and deputize the Assistant Chief Concierge in his/ her...

  • Assistant Guest Experience Manager

    2 weeks ago

    Singapore Hilton Singapore Orchard Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Demi Chef

    1 month ago

    Singapore Hilton Singapore Orchard Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Senior / HR Executive (Conrad Singapore Orchard)

    1 month ago

    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Chef de Cuisine, Banquet

    1 month ago

    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Chef de Partie

    1 month ago

    Singapore Hilton Singapore Orchard Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Food & Beverage Executive - Gingerlily ( Orchard)

    1 month ago

    Singapore Hilton Singapore Orchard Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Pool Attendant

    1 week ago

    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Concierge (Conrad Singapore Orchard)

    1 month ago

    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Concierge ( Singapore Orchard)

    1 month ago

    Singapore Hilton Full time

    The Concierge monitors all services provided by the Concierge and Bell team members and ensure the smooth operation of the Concierge.What will I be doing?As the Concierge, you will be responsible for performing the following tasks to the highest standards:Follow the procedures on luggage related matters and deputize the Assistant Chief Concierge in his/ her...

  • Housekeeper - Singapore Orchard

    1 month ago

    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Meetings & Events Manager

    2 weeks ago

    Singapore Hilton Singapore Orchard Full time

    DescriptionA Meetings & Events Manager manages the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into confirmed sales.What will I be doing?As Meeting Events Manager, you will manage the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into...

  • Meetings & Events Manager

    2 weeks ago

    Singapore Hilton Singapore Orchard Full time

    A Meetings & Events Manager manages the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into confirmed sales.What will I be doing?As Meeting Events Manager, you will manage the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into confirmed sales....

  • Assistant Sales Manager, Weddings

    1 month ago

    Singapore Hilton Singapore Orchard Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Events Administrative Executive

    6 days ago

    Singapore Hilton Singapore Orchard Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Events Administrative Executive

    1 month ago

    Singapore Hilton Singapore Orchard Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Human Resources Coordinator, Singapore Orchard

    2 weeks ago

    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Human Resources Coordinator, Singapore Orchard

    1 month ago

    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...