Current jobs related to Bus. Proc. - Singapore - NTT Data Services

  • Supp Chain Bus Proc Analyst, Senior

    2 weeks ago

    Singapore HAL COMPLETIONS MFG PTE. LTD. Full time

    Roles & ResponsibilitiesJob Duties Under broad direction, identifies user requirements and assists with the design, development and documentation of supply chain business processes. Assists in the development of user training and works with users to ensure that processes are correctly followed. Communicates with supply chain business units to ensure...

  • PL57-ESG-Supply Chain Bus Proc Analyst

    3 months ago

    Singapore Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

Bus. Proc.

4 months ago

Singapore NTT Data Services Full time

Req ID: 233062

We are currently seeking a Bus. Proc. & Strat. Senior Specialist to join our team in Singapore, North East (SG-02), Singapore (SG).

Daily Responsibilities
Provide vendor support for Citi's global network with a focus on network infrastructure globally:

  • Create reports that demonstrate vendor performance and SLA adherence
  • Coordinate weekly, monthly, quarterly performance reviews with vendor account managers
  • Represent the team on conference calls for major incidents, execute vendor management support as needed, and provide updates to the audience
  • Cultivate close relationships with vendors at the operational, account and executive levels in order to facilitate quick engagement during major incidents
  • Create Service Improvement Plans for vendors to execute against and measure progress
  • Compose and distribute professional correspondence to internal and external audiences
  • Accept escalations from the level 1 command center technicians and their managers
  • Provide timely response to internal colleagues, partners, business clients, vendors, etc.
  • Coordinate conference calls with vendors and internal technical teams to conduct indepth technical reviews of ongoing incidents
  • Communicate with management to provide frequent status updates regarding the incident and status of the remediation efforts by our vendors
  • Assist with other departmental service level management responsibilities as needed

Qualifications / Requisite Knowledge Base

  • Basic knowledge of enterprise technology solutions.
  • Basic knowledge of TCP/IP communications and/or telecommunications.
  • Minimum 5 years experience working in a corporate IT support environment.
  • Minimum 2 years experience managing supplier relationships.
  • Minimum 2 years experience working with Microsoft Office products or similar.
  • Experience communicating effectively with culturally and linguistically diverse teams.
  • Experience visualizing, creating and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
  • ITIL v3 Foundations certification a plus.

General Attributes, Characteristics, and Capabilities

  • Communicate with clarity, tact and credibility.
  • Ability to influence others and act with authority.
  • Ability to prioritize workload to preserve momentum on critical tasks.
  • Analytical mindset required to resolve issues in a variety of complex situations, without direct supervision.
  • Excellent customer service skills.
  • Strong work ethic and leadership qualities.
  • Thrives on challenges and ability to react with urgency on a frequent basis.
  • Ability to operate within tightly controlled procedures and meet multiple deadlines.
LI-APJ

About NTT DATA Services

_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._

Job Segment:
Consulting, Telecom, Telecommunications, Technology