Maintenance Technician
2 weeks ago
As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
_Why this role?
Maintenance Technicians ensure the performance and functionality of elevators/escalators in the buildings of West Region.
This role supports Service Operations Team in their activities by conducting regular maintenance, respond to call outs, repairing worn out parts in the elevators/escalators, and promptly restoring them to activity.
This role plays a very important in our KONE's vision, which we dedicated to the people flow.What will you be doing?
Customer relationship management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise onsite communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.)
- Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition
- Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process
- Accountable for the enduser's and the site's safety
- Responsible for a safe working environment during the site visits
- Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions, and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions
- Responsible for the execution of the service visits (planned maintenance, callouts, 24/7 service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
- Responsible for identifying service repair opportunities and if possible execute them on site immediately or by raising sales leads
- Responsible for effectively planning the workload, in conjunction with his supervisor
- Responsible for accurate and real time back reporting of work performed and materials consumed (at the equipment level) to ensure the accuracy of customer communication and invoicing.
- Responsible for managing the proximity stock (shelving, inventory, stock transfer)
- Responsible for keeping the service tooling, van and instruments safe, maintained and in good condition
- Contributes to the ongoing improvement of the products, the methods and the safety by feedback to his supervisor and quality department
- Responsible for reporting possible near misses to his supervisor
- Responsible for developing your competences through onthejob training, learning from others, and attending proposed trainings (elearning, classroom, onsite etc.)
- Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk
- Required to give training/coaching to persons nominated by the supervisor
- Experienced from customer service
- Prior experience of elevator/escalator industry is a plus
- Basic knowledge of electronics
- Fresh graduates in electrical/electronic/mechanical engineering are welcomed to apply
- Career progression opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
In the meantime, feel free to browse our website for additional information on our company, brands and culture - KONE Corporation.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
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