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Project and Accounts Assistant

4 months ago

Tampines, Singapore SPARTANS ADVISORS Full time

Job Title:
Personal Assistant and Customer Services Coordinator

Job Description:

Customer Services:

  • Resolve customer complaints and ensure customer satisfaction by addressing their needs and concerns.
  • Maintain a comprehensive understanding of our products/services to effectively address customer inquiries and provide appropriate solutions.
  • Manage customer accounts, update customer information, and track customer interactions in our CRM system.
  • Collaborate with other teams to improve the overall customer experience.

Administration:

  • Assist with general administrative tasks, including data entry, filing, and document management.
  • Schedule and coordinate meetings, appointments, and travel arrangements.
  • Prepare reports, presentations, and other documents as required.
  • Support the team with any ad hoc administrative duties as assigned.

Social Media Content Creation:

  • Develop engaging and creative content for our social media platforms, including posts, articles, and graphics.
  • Conduct research and stay updated on industry trends to create relevant and compelling content.
  • Plan and schedule social media posts to ensure consistent and timely content delivery.
  • Monitor and respond to comments and messages on social media platforms.
  • Analyze social media metrics and adjust content strategies to maximize engagement and reach.

Schedule Management:

  • Maintain and organize the executive's calendar, ensuring appointments, meetings, and events are scheduled efficiently.
  • Coordinate and prioritize appointments, manage conflicting demands, and make necessary adjustments to the schedule.
  • Remind the executive of upcoming commitments and provide relevant documentation and information.

Requirements:

  • Minimally a diploma in relevant Business or related field
  • Proven experience in client accounts management, customer services, administration, and social media content creation is preferred.
  • Strong attention to detail and accuracy.
  • Excellent communication skills, both written and verbal.
  • Proficient in using Macbook, Canva and Google Suites.
  • Demonstrated ability to multitask, prioritize, and meet deadlines.
  • Proficiency in social media platforms (Instagram, TikTok) and tools.
  • Creative mindset with the ability to think strategically and generate engaging content.
  • Strong problemsolving skills and ability to handle customer complaints with professionalism and empathy.
  • Strong organizational and time management skills.

Salary:
$1, $2,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Retention bonus

Education:

  • Local Polytechnic Diploma (required)

Experience:

  • Corporate support: 1 year (preferred)

Work Location:
In person