Guest Services Executive

2 weeks ago

Singapore SG HOTELS PTE. LTD. Full time
Roles & Responsibilities

An exciting opportunity has arrived at The Garcha Group, Singapore's luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world's largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

  • Be familiar with preparation, ingredients and presentation of all drinks offered in menus.
  • Ensure the prompt and efficient service of all beverages set by the resorts required standards.
  • Have knowledge of guests likes and dislikes pertaining to drinks throughout their stay.
  • Ensure all mis-en-place for cocktails and drinks are correctly prepared prior to service in all beverage outlets.
  • Make every effort to ensure the comfort and enjoyment of guest's beverage requests throughout service.
  • Ensure that you're working bar areas is of exemplary clean nature.
  • Ensure guest / room charges at points of sales are being managed.
  • Ensure that you are aware and informed of all products the resort bars use for service including the bar machinery.
  • Have a good knowledge of the win list.
  • Recommend and promote bar items as directed by the beverage manager

General

  • Be present throughout service.
  • Have a thorough knowledge of all facilities and services offered by the resort.
  • Maintain at all times the highest standard of social skills.
  • In your working area ensure that all guests are greeted courteously and attentively.
  • Complete any other duty assigned by management.
  • Arrive on time in full uniform in accordance with the company grooming guideline.
Tell employers what skills you have

Recipes
Front Office
Ingredients
Microsoft Office
Bartending
Quality Assurance
Housekeeping
Inventory
Authorization
Opera
Wine
Team Player
Customer Service
Directing
Cocktails
Hospitality

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