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F&b Service Crew

4 months ago

Singapore PHOENIX OPCO PTE. LTD. Full time
Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?

Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you

QT Singapore is our latest and one of the most exciting new openings in our companies history.

Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore for 2024, we offer the following incentives to our staff

  • Market leading, competitive salary packages paid above industry rates
  • Unrivalled opportunities for development and growth
  • Training and coaching from leading names in global hospitality leadership
  • A commitment to employees that worklife balance being paramount to a successfully performing team


If you are working in any service based environment, whether it be in a retail store, an office, within the leisure industry or you are an entrepreneur we want to hear from you.

We want to take everything that is good about you and teach you the ways of QT, to turn you into a hospitality superstar.

With the right attitude and a willingness to learn an exciting career in this world awaits you

The Scope:


A F&B Service Crew is responsible for seating guests and managing table set-ups to deliver an excellent Guest experience while working to achieve departmental targets.

Responsible for anticipating the needs of attending patrons, maintain the established standard of service, and to adhere to the policies and procedures of the hotel.


Responsibilities:

  • Welcome guests in a polite and friendly manner
  • Ensure that a high product standard and consistency is maintained all of the time
  • Ensure the table and seating arrangement remains organized
  • Maintain a harmonious relationship with other members of the service team
  • Clear plates, glassware, and any other unnecessary items from your outlet
  • Maintain an acceptable degree of knowledge regarding Food & beverage product.
  • Upsell with latest departmental incentives
  • Manage guest queries in a timely and efficient manner
  • Ensure compliance of brand standards
  • Strive to achieve departmental targets
  • Ensure cleanliness of work areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
  • Participate in all rostered theoretical and on the job training sessions
  • Adhere to all established cashiering policies and procedures
  • Assist other departments wherever necessary and maintain good working relationships

Qualification:

  • Valid WSQ Basic Food Hygiene certification

Experience:

  • Have a high standard of hospitality and service standard

Key Competencies:

  • Able to work under pressure in a fastpaced environment
  • Great organizational skills with the ability to multitask
  • Strong verbal and written communication skills
  • Proven objection handling, prospecting and negotiation skills.
  • Reliable, focused, and detailoriented