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Client Advisor, Singapore

3 months ago

Singapore Tiffany & Co Full time

POSITION
Since 1837, Tiffany & Co.

has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style.

We're proud to be trailblazers in the luxury retail world.

  • Join Tiffany & Co. and be part of the largest luxury group in the world
  • LVMH
  • Are you passionate about sales and service excellence?
  • Do you love making a difference?

Responsibilities

Achieve and/or Exceed Sales Plan

  • Consistently achieve or exceed monthly and quarterly individual sales plan;
  • Strengthen and develop relationships with existing customers;
  • Sell to NEW Tiffany customers, utilizing customer engagement tools as appropriate;
  • Fully support and align with all key business initiatives and new product launches.

Clientelling/Service Excellence

  • Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities;
  • Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations;
  • Manage new relationships and migrating existing customers at higher levels;
  • Support key Company, Regional, and Local events and product launches with strategic client attendance and sales results.

Corporate Standards and Directives

  • Ensure all sales activity complies with corporate brand standards and directives.
  • Ensure all sales activity supports key business strategies and current initiatives in order to drive the success of the business.
  • Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.

Personal Leadership

  • Work as a team and partner with colleagues to ensure a consistent exceptional customer experience and contribute to a positive store environment.
  • Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.
  • Exhibit passion and enthusiasm as a TCO Brand Ambassador by modeling elegance through appropriate wardrobe and presence.

Qualifications

  • Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).
  • Proven track record in achieving sales results.
  • Willingness to work nontraditional business hours including nights, weekends and holidays.
  • Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
  • Ability to work with a diverse client base.
  • Ability to work in a fastpaced, changing environment.
  • Minimally a Diploma holder.
  • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is a bonus
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