Customer Success Engineer, Singapore Branch

2 weeks ago


Singapore Synspective Full time

Synspective builds and operates its own small Synthetic Aperture Radar (SAR) satellites and is a leading innovator in the development of industry-specific services that utilizes satellite data.

Combining new geospatial and terrestrial data through data science, we aim to support and accelerate data-driven decision making, business growth, and risk management.


Objectives:

Our business is expanding and so are our teams.

Synspective's Singapore office is seeking a motivated and customer-focused Customer Success Engineer to join our Sales & Customer engineering team.

Serving as a business bridge with Synspective's headquarters in Japan, you will play a critical role in ensuring our customers maximize the value of our data and solution products and maintain long-term successful relationships with them.


Key Responsibilities:

  • Customer Onboarding
  • Onboarding process for new customers, ensuring a smooth and positive experience.
  • Provide training and support to aid customers in understanding and effectively use our geospatial products.
  • Technical Support
  • Serve as the primary contact point for customer inquiries and technical issues.
  • Troubleshoot and resolve technical problems in a timely and efficient manner.
  • Customer Relationship Management
  • Build and maintain strong relationships with customers to understand their needs and objectives.
  • Proactively engage with customers to ensure they are leveraging our products to achieve their goals.
  • Conduct regular checkins and reviews to monitor customer satisfaction and usage.
  • Product Feedback and Improvement
  • Gather customer feedback and insights to inform product development and enhancements.
  • Work closely with the product management team to communicate customer needs and prioritize feature requests.
  • Documentation and Training
  • Create and maintain comprehensive documentation, tutorials and best practices for customers.
  • Customer Advocacy
  • Act as an advocate for customers within the company, ensuring their voices are heard and needs are met.
  • Identify opportunities for upselling and crossselling additional products and services that align with customer needs.
  • Bachelor's degree in Science or Engineering
  • Experience in B2B SaaS or Cloud service data customer support in Southeast Asia
  • 3 years in enterprise experience in a customerfacing technical support or customer success role, preferably in the geospatial industry
  • Strong understanding of geospatial concepts, GIS software and spatial data analysis
  • Ability to understand technical materials and explain to nontechnical users.
  • Excellent verbal and written communication skills (technical & business level fluency in English)
  • Strong people skills / effective interpersonal
  • Strong project management skills.
  • Ability to multitask and be selfmotivated in a disparate environment
  • Ability to work independently and as part of a collaborative team

Preferred qualifications:

  • Experience in satellite imagery (optical and SAR) analysis techniques.
  • Experience in consulting and organization of customer issues in the geospatial sector.
  • Experience with programming languages such as Python or JavaScript is a plus.

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