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Warehouse Admin, Aalst Chocolate
3 weeks ago
Roles & Responsibilities
Job Purpose and Impact
The Transportation Support Coordinator is responsible for actively monitoring and updating stakeholders on shipment delivery status. Additionally, the role involves data collection and organization for company reports, such as metrics and service failures analysis by management.
Section Title: Key Accountabilities
Key Accountabilities- Field inbound calls from customers and carriers, assess information, and take necessary actions including providing pertinent details to stakeholders
- Monitor pick-ups and deliveries, communicate delays, reasons to sales, carriers, handle returns, diversions, and order changes
- Utilize defined procedures to address and resolve routine logistics issues for optimal customer and carrier value
- Document service incidents for management review and resolution
- Handle moderately complex clerical, administrative, technical, or customer support matters under general supervision, escalating more intricate issues to designated personnel
- Undertake other assigned duties as needed
- High school diploma, equivalent secondary education
- Demonstrated ability to work collaboratively in a fast-paced setting, with strong prioritization, sense of urgency, and multitasking skills
- Excellent written, verbal, and interpersonal communication abilities
- Proven focus on client and customer satisfaction
- Minimum two years of relevant work experience
- Additional minimum qualifications might be required
- Bachelor's degree in Business, Supply Chain, or related field
- Minimum of two years of customer service background
Sales
Warehousing
Warehouse Management
Secondary Education
Customer Support
Inventory Management
Supply Chain Operations
Data Entry
Transportation Operations
Effective Communication
Customer Focus
Team Collaboration
Shipping Procedures
Customer Service Expertise
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