Iplus Support Executive

2 weeks ago


Singapore FERMAX ASIA PACIFIC PTE. LTD. Full time
**Roles & Responsibilities

_iPlus Overview:
_

- iPlus is a mobile online property management solution for smarter residential communities. _

  • Manage tasks, announcements, payments, deliveries, and much more with iPlus intelligent automated system

Responsibilities:

  • Manage escalated issues, resolve where possible, and route to the development team when necessary.
  • Create and maintain user manuals and knowledge base articles to help Condo Managers & Residents solve their problems efficiently.
  • Conduct training for Condo Managers & Residents.
  • Gathering input from both the Condo Manager and Residents to make informed decisions about product improvements.
  • Coordinate with the development team on software enhancement and ensure timely release.

Requirements:

  • Diploma in Information Technology Mobile and Wireless Technology, or any equivalent.
  • Customer service and communication skills.
  • Working experience in condo estate management is preferred.
  • Good analytical and problemsolving skills.
  • Knowledge for English and Chinese languages are essential.
  • Willing to work staggered hours when required.


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