Network Engineer L3
1 week ago
- Provide Service Management to supervise the network infra and continuously monitor alerts
- Troubleshoot IP services and networks, and ensure that all escalation tickets are resolved timely to meet performance Service Level Agreement (SLA) on Mean Time to Repair (MTTR)
- Responsible for attending escalations from internal parties such as tech support and NOC teams
- Follow up proactively with internal and external parties for issue resolution progress
- Engage vendor support and joinin concalls to ensure the service restored within limited downtime
- Experience in network operations/maintenance and passionate about providing troubleshooting support
- Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
- Review and validate change activities (change management) and verify the network infrastructure status before & after maintenance activities
- Summarize and report on monitored systems for service improvement
- Document the resolution of incidents and problems
Requirements:
- Diploma in Computer Science, Information Technology, Engineering or any related field
- Minimum 2 years of experience in related field preferred
- Experience in network operations/maintenance and passionate about providing troubleshooting support
- Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
- Strong analytical and problemsolving skills, and has a flair for dealing with technical and operational problems
- Prior experience from an ISP environment will be an advantage
- Professional certification like CCNP will be an advantage
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