Network Engineer L3

1 week ago


Singapore LYNEER CORP (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

  • Provide Service Management to supervise the network infra and continuously monitor alerts
  • Troubleshoot IP services and networks, and ensure that all escalation tickets are resolved timely to meet performance Service Level Agreement (SLA) on Mean Time to Repair (MTTR)
  • Responsible for attending escalations from internal parties such as tech support and NOC teams
  • Follow up proactively with internal and external parties for issue resolution progress
  • Engage vendor support and joinin concalls to ensure the service restored within limited downtime
  • Experience in network operations/maintenance and passionate about providing troubleshooting support
  • Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
  • Review and validate change activities (change management) and verify the network infrastructure status before & after maintenance activities
  • Summarize and report on monitored systems for service improvement
  • Document the resolution of incidents and problems

Requirements:

  • Diploma in Computer Science, Information Technology, Engineering or any related field
  • Minimum 2 years of experience in related field preferred
  • Experience in network operations/maintenance and passionate about providing troubleshooting support
  • Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
  • Strong analytical and problemsolving skills, and has a flair for dealing with technical and operational problems
  • Prior experience from an ISP environment will be an advantage
  • Professional certification like CCNP will be an advantage


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