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Associate Engineer

2 months ago

Singapore NetLinkTrust Full time
Job FunctionService Provisioning

  • Reference Number001/12
  • Advertised1 hours ago
  • Experience Required0 to 1 year
  • Minimum QualificationITE
  • Job description
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Job Purpose


Responsible for fulfilling all residential service requests from our customers; this is achieved through working closely with contractors and getting the support of internal and external teams; working towards the same objective of resolving all provisioning issues as a member of the Service Coordination team in Service Provisioning Department.


Responsibilities:

  • Identify and resolve all technical issues and resolve them within SLA timeframe by work closely with contractors, Requesting Licensees and internal departments.
  • Manage and monitor contractor performance
  • Identify potential issues prior to provisioning.
  • Handle all CS escalations expeditiously and resolve them within SLA to ensure good customer experience.
  • Find long term solutions and implement preventive action to all complaints and disputes to prevent future occurrences
  • Prioritize and manage all VIP escalations with a high level of professionalism
  • To go onsite to handle complaint cases and audit check on contractors, when required.
  • Prepare daily / weekly monitoring and analytical reports.
  • Field work involves fibre related work such as fibre installation, fibre patching unpatching works, troubleshooting of fibre and etc when required.
  • Perform other duties as assigned by supervisors.
  • Job Requirements
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Requirements

  • Diploma/ Nitec in any discipline (Engineering preferred) with relevant working experience preferred
  • Possess good working knowledge of MS Office
  • Outlook, Excel, Word and Powerpoint
  • Driving license and own transportation would be an advantage for onsite duties
  • Must be team player and possess basic customer service skillsets for effective communication with endusers

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