Tcm Outlet Manager 分店经理

1 week ago

Singapore DI YI TCM PTE. LTD. Full time
Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work

  • Communicate and enforce policies and procedures
  • Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job
  • Oversee the daily operations of outlet for efficient operations
  • Ensure good and prompt service to satisfy customers' needs
  • Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines
  • Ensure outlet compliance to Company's regulations such as sales reporting, cash management and inventory control
  • Drive & exceed individual & store targets
  • Provide excellent customer service
  • Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
  • Evaluate sales and work performance of frontline staff
  • Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge
  • Guiding and training new staff members to promote internal growth

Job Requirements

  • Good interpersonal and communication skills
  • Good leadership and people management skills
  • Able to manage multiple priorities in a fastpaced work environment
  • Proficient in Microsoft Office software
  • Managers specializing in Sales
  • Retail / General, Spa and Wellness would be a plus
  • Full time/permanent position
  • Able to commit to working retail hours on weekdays (10.45am9pm) and weekends/public holidays (9.45am6pm)
  • Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)

Staff Benefits

  • Attractive salary scheme
  • Meal and transport allowance provided
  • Yearly performance bonus
  • Medical benefit scheme
  • Workers' insurance
  • Long service award
  • Different types of leave benefits
  • Career progression & development opportunities
  • Comfortable and conducive working environment

工作责任

- 管理员工休息时间表并计划和分配工作

- 沟通和执行政策和程序

- 确保所有员工都经过适当培训,并按要求获得认证,和拥有有效开展工作所需的工具和设备

- 监督门店的日常运营以实现高效运营

- 确保良好和及时的服务以满足客户的需求

- 确保分店符合所有权威法规,包括但不限于卫生、清洁和工作场所安全指南

- 确保员工遵守公司的规定,例如销售报告、现金管理和库存控制

- 推动并超越个人和分店目标

- 提供优质的客户服务

- 领导和监督前线员工,并以公司程序和政策进行简报会

- 评估一线员工的销售和工作表现

- 确保一线员工在服务交付、销售技巧和产品知识方面接受过良好培训

- 指导和培训新员工,促进内部成长

工作要求

- 良好的人际关系和沟通技巧

- 良好的领导能力和人员管理能力

- 能够在快节奏的工作环境中管理多个优先事项

- 精通Microsoft Office软件

- 专门从事销售的经理 - 零售/综合、水疗和健康行业将是一个加分项

- 全职/永久职位

- 能够接受在零售时间上班,周日(上午 10点45分至晚上 9 点)、周末和公共假期(上午

9 点45分至下午 6 点)

- 必须能够与说英语和华语的客户沟通(为说英语和华语的客户提供咨询和推荐合适的治疗
**方法。)

员工福利

- 底薪加高佣金

- 提供膳食和交通津贴

- 年度绩效奖金

- 医疗福利

- 工人保险

- 长期服务奖

- 不同类型的休假福利

- 职业发展和个人发展机会
**- 舒适和优越的工作环境

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