Vp Established Customer

2 weeks ago

Singapore IFS Full time
Company Description


At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference.

We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers - at the Moment of Service.

We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career.

We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great

Job Description:


This is a fantastic opportunity for a results-focused professional with a keen interest in Customer engagement and driving business impact to join a rapidly growing and dynamic business in the Asia-Pacific, Japan, Middle East & Africa (APJ MEA) region.


The VP Installed Base APJMEA will work collaboratively with the market unit sales teams to direct activity across the region, driving sales revenue and develop account penetration strategies, qualify leads, generate sales and close business within our existing customer base.


You will have a strong background in building a team where you direct, coach and support the install base account executives to deliver on pipeline generation targets of prospective opportunities across their territory to create sufficient opportunity cover to achieve their sales targets.


The VP Install Base will develop, extend and maintain relationships with the appropriate departments within IFS and Identify new business opportunities by creating and implementing territory campaigns with management support.


Duties include, but are not limited to:

  • Matrix structure leadership of, including input to recruitment and career development of a regionally diverse team of install base account executives, enabling the team to succeed on an accelerated career path to high sales performance against todays and aligned to our 2025 growth plans
  • Own demand generation in the install base customers, to drive greater customer adoption and account penetration to protect and growth recurring revenues
  • Proactively work with partners and customers as a trusted advisor to develop account penetration and cross sell strategies to optimise the value from the customer base
  • Ensure customers are actualising the anticipated business value from their IFS assets.
  • Oversee the market unit management and execution of the complete sales lifecycle from initial territory profiling, proposition development, prospecting, engaging existing clients in sales pursuit, closure, booking and ensuring engagement of suitable IFS or partner resource to assure a successful implementation.
  • Drive and implement best practice, policies and procedures working with the global team and effectively localize the IFS approach for the market unit level needs
  • Direct the install base sales team direct reports and channel partners to manage all opportunities within CRM ensuring that this is kept up to date in an accurate and timely manner to provide a reliable view of your business. Create and provide reports and ensure frequent communication on prospect accounts
  • Maintain and expand the database of prospects within the install base, leveraging early renewals and account development and penetration approaches to build up reliable, recurring revenues.

To be successful you will have:

  • 10+ years selling with proven sales quote attainment and 3 years in a leadership role within Enterprise solutions
  • preferably for the OEM directly
  • working with sales teams and with Partners (SIs and also the Channel) and have lead complex negotiations with C level participants to successful closure
  • Good understanding of ERP, Industrial Asset (EAM) and Service Management (FSM and ESM)
  • Financial acumen and analytical thinking with attention to detail, to model and achieve compelling commercial proposals
  • Excellent communication skills, including writing and presenting in English other languages are a plus (specifically Arabic, Mandarin, and/or Japanese)
  • Comfort working across multiple time zones including working unusual hours to collaborate with cross regional colleagues
  • High level of personal resilience and drive to work independently towards revenue delivery for the install base across APJ MEA
  • Ability to coach and influence the direct and virtual teams to be viewed as a trusted business partner to the Market Units.
  • Enterprising and daring attitude to your work to drive transformation and growth
  • Knowledge and appreciation of the five key industry IFS focuses on: Manufacturing, Energy & Utilities, Aerospace & Defense, Construction & Infrastructure, Telecoms and Service.
  • Highly organized and able to remain focused to map out activities and timeline for a complex customer engagement with ability to prioritise and delegate to drive results with internal & external stake holders.
  • Executive pr

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