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Medical Equipment Service Engineer
2 weeks ago
- Key Responsibilities:
- Provide technical installation for project, seminars, and workshops.
- Offer on-site service and support to customers, handling problem verification, solution, and collection of defective items for further investigation and repair. Track progress of items until fulfillment to customers as needed.
- Set up, configure, and commission systems for customers.
- Handle technical inquiries and requests for quotations on technical service.
- Participate in tender preparation as required.
- Update/Create technical forms based on service Standard Operating Procedures (SOPs).
- Submit relevant reports for on-site problem resolution, customer service calls, defective products, and preventive maintenance.
- Track warranties of devices and equipment sold to customers and provide warranty preventive maintenance.
- Familiarize customers' technical personnel with products when necessary.
- Ensure that service loaners are in good working condition for loaning and update the loaner tracker.
- Observe technical system glitches and provide feedback for improvement.
- Support the marketing and sales team by offering technical solutions to meet customer needs.
- Ensure compliance with GDPMDS regulations.
- Report any pending issues beyond capabilities to the Technical Service Manager/Service Business Manager.
- Mechanical/Electronic/Electrical knowledge equivalent to Diploma level or higher.
- Minimum of 1 year of related working experience in Medical Equipment Service/Field Service.
- Strong problem-solving ability in technical and product management.
- Effective communication and customer handling skills, particularly in challenging situations.
- Proficiency in IT and AV.
- Experience in x-ray equipment handling is advantageous.
- Medical
- Field Service
- Medical Imaging
- Clinical Imaging
- FMEA
- Diagnostic Imaging
- Equipment Maintenance
- Endoscopic Procedures
- Medical Devices
- AV
- Biomedical Devices
- Durable Medical Equipment
- Customer Service
- X-ray
- Electronics
- Endoscopy
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