Medical Equipment Service Engineer

2 weeks ago


Singapore SOURCEO PTE. LTD. Full time
Roles & Responsibilities
  • Key Responsibilities:
    • Provide technical installation for project, seminars, and workshops.
    • Offer on-site service and support to customers, handling problem verification, solution, and collection of defective items for further investigation and repair. Track progress of items until fulfillment to customers as needed.
    • Set up, configure, and commission systems for customers.
    • Handle technical inquiries and requests for quotations on technical service.
    • Participate in tender preparation as required.
    • Update/Create technical forms based on service Standard Operating Procedures (SOPs).
    • Submit relevant reports for on-site problem resolution, customer service calls, defective products, and preventive maintenance.
    • Track warranties of devices and equipment sold to customers and provide warranty preventive maintenance.
    • Familiarize customers' technical personnel with products when necessary.
    • Ensure that service loaners are in good working condition for loaning and update the loaner tracker.
    • Observe technical system glitches and provide feedback for improvement.
    • Support the marketing and sales team by offering technical solutions to meet customer needs.
    • Ensure compliance with GDPMDS regulations.
    • Report any pending issues beyond capabilities to the Technical Service Manager/Service Business Manager.
Requirements:
  • Mechanical/Electronic/Electrical knowledge equivalent to Diploma level or higher.
  • Minimum of 1 year of related working experience in Medical Equipment Service/Field Service.
  • Strong problem-solving ability in technical and product management.
  • Effective communication and customer handling skills, particularly in challenging situations.
  • Proficiency in IT and AV.
  • Experience in x-ray equipment handling is advantageous.
Showcase Your Skills:
  • Medical
  • Field Service
  • Medical Imaging
  • Clinical Imaging
  • FMEA
  • Diagnostic Imaging
  • Equipment Maintenance
  • Endoscopic Procedures
  • Medical Devices
  • AV
  • Biomedical Devices
  • Durable Medical Equipment
  • Customer Service
  • X-ray
  • Electronics
  • Endoscopy


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