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Experience Manager
4 months ago
What You'll Do:
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Enhance Guest Experience:Devise and execute guest experience strategies, communicate with guests to collect feedback, and resolve issues before, during, and after their visits.
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Strategic Planning:Develop and implement annual business plans and long-term strategies, establish key performance objectives to drive sustainable and profitable growth.
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Data Analysis:Analyze guest data and metrics to identify areas for improvement and innovation.
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Staff Training and Supervision:Train and supervise staff on guest experience standards and best practices, ensuring continuous development.
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Operational Management:Oversee the setup, testing, and running of all processes to ensure operational efficiency and compliance with brand standards.
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Marketing Participation:Collaborate with the marketing team on promotional activities, ensuring maximum exposure for all outlets.
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Customer Service Excellence: Maintain high levels of guest satisfaction through consistent execution of brand standards and hands-on interaction with guests and team members.
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Event Management:Manage event sales and operations, consult with clients, prepare proposals, and ensure all sales administration is handled effectively.
What We're Looking For:
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Attention to Detail: Thorough understanding of hygiene and safety standards, ensuring compliance and adherence.
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Guest-Centric Approach:Strong ability to develop and implement guest experience strategies, effectively communicating with guests and resolving issues.
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Strategic Thinker:Proven track record in developing business plans and strategies, establishing performance objectives, and driving growth.
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Analytical Skills:Proficiency in analyzing data and metrics to identify areas of improvement and innovation.
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Training and Development Skills: Experience in training and supervising staff, ensuring high operational standards and continuous development.
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Leadership and Management: Strong leadership skills with the ability to attract, recruit, train, and appraise talented personnel, fostering a motivating and teamwork-oriented environment.
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Operational Efficiency:Expertise in setting up and managing operational processes, ensuring efficiency, effectiveness, and compliance.
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Marketing Savvy:Active participation in marketing activities, developing and implementing promotional calendars.
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Customer Service Focus:Commitment to maintaining high levels of guest satisfaction and executing brand standards consistently.
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Event Sales Experience: Proficient in managing event sales and operations, consulting with clients, preparing proposals, and maintaining client relationships.
Perks of the Job:
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Chocolate Heaven:Enjoy generous discounts on all our delectable products.
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Fun Work Environment:Join a youthful, energetic team that loves what they do.
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Growth Opportunities:We invest in your personal and professional development.
