Beauty Branch Manager

2 weeks ago


Singapore CERAMIQUE WELLNESS PTE. LTD. Full time
Overseeing the day-to-day operations and sales of a designated outlet.

  • Lead, manage and motivate a team of customer service, beauty consultant and therapists to achieve their goals. Evaluate staff performance, provide feedback and coaching.
  • Ensure high level of service standard and quality to achieve positive customers' experiences consistently
  • Identify, recommend and promote appropriate treatments and products via facetoface consultation with customers.
  • Build and establish long term business relationship with customers.
  • Work closely with Marketing Department on the execution of sale and promotional activities
  • Handle customers' feedback and complaints and provide service recovery where necessary
  • Other adhoc duties as assigned by management.

Main Duties and Responsibilities

  • Manage and ensure smooth flow of the daytoday operations of a designated outlet
  • Achieve outlet KPI and service objectives set by the company
  • Achieve and exceed positive customers experience in the outlet.
  • Ensure that company SOP and code of conduct and work discipline is adhered to by all staff members in the outlet at all times.
  • Evaluate all staff performance, provide feedback and coaching.
  • Motivate and counsel staff who are underperform and provide guidance.
  • Lead the team by example and work cohesion is achieved within the outlet.

Requirements:

  • Minimum GCE O'level or A'level, Diploma or equivalent
  • Minimum 3 years of experience in supervisory or managerial level role preferably from beauty or wellness industry
  • Required Skills: team management, sales and operations, sales consultation, customer service.
  • Able to lead and mentor a team, result driven and serviceoriented.
  • Willing to work retail hours.


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