Staff Product Operations Manager, Content Quality

2 weeks ago

Singapore Ascenda Loyalty Full time

_Great to Meet You We are Ascenda_:

Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.


We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.

We are a thriving global fintech company, profitable and experiencing rapid expansion.

Currently, we are seeking an individual to spearhead our growth in the modern financial services sector, particularly in North America.

As part of our US-based team, you will assume full responsibility for establishing and guiding the Fintech sales division.

Your role will involve cultivating and converting leads from our extensive pipeline of fintech opportunities at Ascenda, while also identifying fresh targets poised to leverage our premium rewards offering.


Join our dynamic sales force as one of its earliest team members, contributing to the development of our marketing and sales strategies as we strive for hypergrowth.

Our team spans 20 cities worldwide, with dual headquarters in Singapore and the US, totaling 250 team members.

About the role & team:

As a vital member of the Product Operations team, you'll play a central role in our product's success.

Our rewards marketplace is a key differentiator in the loyalty space, offering users a diverse selection of redemption options, ranging from airline miles to cryptocurrencies; giving our end users everything they need to derive meaningful value from their earned rewards.


As a
Staff
Product Operations Manager you will be a key player in the successful delivery of our SaaS products and services.

As a specialist in data quality and operational processes you will work closely with the Product, Partnerships, Engineering and QA teams to drive content quality projects from inception to completion.

Your ability to work with and assess large data sets, solve complex technical challenges and implement simple yet highly effective ongoing processes will be instrumental in our continued success.


What you'll do:

  • Own: Take charge of all of the content delivered by our partners, ensuring industry leading rewards content coverage and exceptional data quality
  • Teach: Instruct and cultivate operational excellence, implementing and supporting process to grow and maintain quality rewards content.
  • Learn: Gain an indepth understanding of our product personas and product stakeholders and their pain points in relation to rewards content breadth and quality.
  • Improve: Continuously enhance tools, processes, and communication within the area of rewards content quality.

Your primary responsibilities will be to:

  • Create goals relating to rewards content improvements, relating to data expansion and quality improvements, ensuring that they align with the overall company strategy.
  • Define key performance indicators (KPIs) and metrics to measure the effectiveness of rewards content improvements and provide progress reports.
  • Implement processes and tools to continuously monitor and assess the quality of data within the product.
  • Manage the full lifecycle of rewards content improvement initiatives, working with crossfunctional teams to ensure that these initiatives contribute to longterm program success.
  • Collaborate with crossfunctional teams and leverage user data and analytics to identify new opportunities for rewards content improvements.
  • Managing relationships with existing suppliers, vendors, and partners when bringing onboard new content, ensuring the quality and accuracy of external data sources integrated into the product.
  • Develop and support comprehensive roadmap planning for content quality improvements in alignment with the organisation's strategy.
  • Implement processes and tools that optimize the activities within content quality projects and day to day content management and operations
  • Drive continuous improvement efforts to enhance data quality processes, tools, and capabilities based on industry best practices and evolving business needs.
  • Collaborating with customer success and other internal teams to understand customer data quality requirements and proactively address any issues or concerns.

Who you are:

  • 812 years experience in product management, product operations, consultancy roles or equivalent
  • Minimum of 6 years working with working with data analysis and implementing processes around data management
  • You have experience working in Product SaaS companies, tech startup environments or equivalent
  • You have a Bachelor's degree or equivalent
  • You are curious by nature and enjoy understanding how things work across teams, departments and geographies
  • You love data, and are ade

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