Jr. Service Operations Manager

2 weeks ago


Singapore Ebas Group Full time

The Company
EBAS Group is excited to partner with a leading player in the MarTech industry. Our client is at the cutting edge of marketing technology, specialising in advanced omnichannel customer engagement platforms.

As a subsidiary of a major multinational corporation, they uniquely combine the vigour of a fast-growing startup with the robust resources of an established corporate entity, offering both agility and stability in their solutions.


The Role
As a Jr.

Service Operations Manager in Singapore, you'll be pivotal in improving operational efficiency by leveraging your data analysis skills to support decision-making within the Services department.

This role involves a blend of reporting, analysis, and stakeholder interaction, providing you with an opportunity to shape the service operations across Singapore, Hong Kong, and Sydney.


Key Responsibilities

  • Generate detailed financial reports and analyse budgets and other metrics to support strategic decisions.
  • Use advanced tools like Salesforce and Mavenlink to extract crucial insights for strategic planning.
  • Employ Microsoft Excel extensively to automate tasks and enhance report accuracy.
  • Develop intuitive visualisation dashboards to simplify complex data for stakeholders.
  • Create presentations that effectively communicate findings, strategies, and progress.
  • Handle multiple adhoc requests and support team members in a dynamic environment.
  • Identify and solve process or data issues through comprehensive research and effective solutions.
  • Collaborate across teams to support global initiatives and improve processes.

Attributes:

  • Strong analytic skills with high accuracy and attention to detail
  • Problemsolver
  • Excellent communication skills, capable of crosscultural interactions.
  • Proactive and eager to learn in a growthoriented environment.
  • A fastthinking, highenergy individual having the ability to work in a fastpaced environment

Qualifications

  • High aptitude for technology with previous knowledge and strongunderstanding of Excel
  • Experience in creating visualisation dashboards and presentations is an advantage
  • Experience in data reporting, project management, and operations.

Nice to Have

  • Familiarity with Salesforce CRM is advantageous.
  • Skill in PowerBI is desirable.

Perks And Benefits

  • A fastgrowing company with an international presence, innovative outlook and a strong market position, blending the best parts of a 'startup' mentality with the security (and resources) of an established multinational
  • The opportunity to contribute to a bespoke, complex and successful product focused on innovation
  • A learning environment, heavy on personal and professional development that allows you to both learn from some of the best in the industry and own your own career
  • An inspiring and positive environment, working alongside talented, friendly and passionate people where success is supported and celebrated as a collective
  • A commitment to hybrid, trust based working, with weekly onsite collaboration for a dedicated space to work, socialise, hold meetings and create solutions as a group
  • Competitive salary plus additional performance related rewards


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