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Management Trainee

4 months ago


Singapore SAMLIP SINGAPORE PTE. LTD. Full time

OBJECTIVE


The Shift Manager assists the Store Manager in maintaining the quality standard of food, ingredients, service, processes and procedures for Eggslut.

They are accountable for assisting the food program at the restaurant including purchasing, food safety and sanitation, training, hiring and development of Line Cooks and Team Members.

The Supervisor is required to manage shifts and ensure a smooth operation within the shifts.

Overall, their job is to help ensure that the shifts are managed efficiently and work with the store management closely to achieve the set objectives and goals.


ESSENTIAL FUNCTIONS OF THE JOB

  • Lead by example by upholding high standards of safety, cleanliness, quality, service and speed at all times without compromise.
  • Must be able to discipline and train team members to required standards.
  • Possess effective communication skills to able to communicate between store management and team members in the team.
  • Must show ability to follow instructions and execute plans in the interest of the brand, company and the team.
  • Possess the ability to think outside the box, be creative, and is resourceful to solve daytoday operational challenges efficiently.
  • Must be able to perform in a fast paced, busy environment with attention to details.
  • Must be observant and possess a keen eye to able to identify any problems or potential gaps in operations quickly and rectify them accordingly.

SPECIFIC RESPONSIBILITIES

  • Manage a shift efficiently to ensure that all stations are sufficiently covered such that sales and guest satisfaction are always optimized.
  • Assist in placing daily orders (coffee, paper goods, jars, office supplies, etc.).
  • Assist in adjusting order pars as needed while managing proper inventory.
  • Assist in ensuring orders have been placed.
  • Check prep daily (making sure prep staff is properly preparing correct amounts).
  • Keep track of waste, check expiration dates daily (making sure product is properly rotated).
  • Ensure proper food handling and presentation.
  • Responsible for designating stations for line cooks at start of shift / return from break.
  • Assist in keeping order on the line and in the restaurant (FOH and BOH); by example and ensure that all staff are working efficiently while maintaining a professional yet fun atmosphere during shift (organization and cleanliness).
  • Conduct line checks on all shifts to ensure organized and efficient service.
  • Assist in holding all staff accountable for daily responsibilities.
  • Assist in creating FOH schedules and assisting with BOH scheduling, ensuring that staff schedules are being adhered to.
  • Assist in managing cash handling systems (counting registers/safes/noting and explaining monetary discrepancies/managing discounts and refunds/bank deposits/getting change).
  • Assist in resolving any issues on cash tracking.
  • Assist in keeping staff accountable (address mistakes, tardiness, absenteeism, etc.).
  • Assist in labor control by making staff cuts when needed and making sure breaks are taken accordingly.
  • Assist in delegating tasks to employees (cleaning, side work, etc.).
  • Assist in ensuring the proper Opening and Closing procedures of the store; ensure opening and closing store is done properly.
  • Stand in for Store Manager and/or Assistant Store Manager on days off/when unavailable.
  • Assist in assuring that the highest standards for product quality, standard adherence and unit performance are upheld (maintaining proper food handling and presentation, customer satisfaction, low ticket times).
  • Assist in ensuring the cleanliness and organization of walkin and dry storage (ensure all deliveries are properly put away and stored accordingly).
  • Assist in maintenance issues (reaching out/following up with repairs, etc.).
  • Assist in the hiring and discharging of staff (post ads, conduct interviews, handle terminations).
  • Assist in training new employees (FOH, Supervisors, etc.).
  • Assist in handling and resolving customer complaints.
  • Maintain a high level of communication with management.
  • Assist in managing monthly inventory.
  • Assist in documenting employee issues (lateness, tardiness, and performance issues), food issues (items out of stock, line check notes about quality), sales, labor, and other pertinent information.
  • Assist in ensuring documents and invoices are filed properly.

Minimum Requirements

  • Experience in F&B, Hospitality preferred but others are also welcomed to apply.
  • Basic computer literacy and Microsoft Office skills.
  • Able to work shifts, weekends and public holidays (5day work week).
  • Possess pleasant personality and is a great team player.
  • Has the drive and desire to grow both professionally and personally in the company.
  • Possess the passion for providing hospitality and ensuring guest satisfaction.