High Priority Escalations Specialist, Global Risk Operations

2 weeks ago

Singapore FACEBOOK SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

The High Priority Escalations Team is part of Global Response Operations whose mission is to advocate for and protect every person, community, and business from risk. We do this by identifying, preventing and mitigating integrity and support risks across the Meta ecosystem, particularly during critical moments.

The High Priority Escalations Team focuses on strategically investigating, enforcing and coordinating response for the most important issues on Meta's Family of Apps. The Team designs and implements immediate and mid-term mitigation plans to implement Meta policies and leverage operational expertise.

We respond to real-time crises, identify and evaluate emerging risks, conduct risk-related investigations and assess what we could be doing to best benefit our communities. The team is responsible for understanding, communicating and mitigating new, emerging and highly ambiguous operational risks. The team has deep understanding of Meta's systems across tools, products, policies, processes, which allows us to design and deploy a diverse set of short-term and systemic mitigation strategies to accurately respond to risk across platforms, domains, policy and regions, in close collaboration with XFN. The team is at the forefront of managing crises, elections, and other unknown or fringe issues that occur on our platforms.

This is an exciting opportunity to help drive impact and strengthen user trust on Meta's family of apps.

This a full time role based in our Singapore office.

RESPONSIBILITIES
  • Review and investigate high priority escalations across Meta's family of apps and respond to sensitive inquiries
  • Address sensitive content and ads issues, including but not limited to content relating to offensive images and writings, offensive or derogatory language, or other offensive or controversial material including graphic videos or images
  • Interpret and enforce Meta's terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)
  • Be comfortable using various internal tools for escalations management and ensure tooling gaps are surfaced appropriately
  • Adapt to changing requirements and scope on escalations and prioritize requests effectively
  • Solve problems on Meta's family of apps and propose creative solutions in high pressure escalations, ambiguous scenarios and work with a sense of urgency
  • Showcase grace under pressure and ensure effective and timely communication with multiple internal stakeholders including but not limited to Public Policy, Core Policy, Legal, Sales, Product and Engineering
  • Work in a 24/7 Global team which requires on call shifts including rotational weekends and after-hours work
  • Understand the Escalations ecosystem and leverage different teams for their primary expertise as required
  • Proactively and independently gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements
  • Ensure seamless collaboration with the Global team and partner cross functional teams
MINIMUM QUALIFICATIONS
  • 5+ years of operations experience in Escalations Management, Risk Management, Consulting or a similar role
  • Strategic thinker with proven track record of transforming operations to enhance customer experience through innovation and continuous improvement
  • Demonstrated experience building relationships and influencing across functional boundaries and/or globally
  • Experience managing projects and coordination with a variety of Global cross-functional partners
  • Experience making judgments under tight deadlines and competing priorities
PREFERRED QUALIFICATIONS
  • 3+ years in an Investigations, Trust & Safety or Online Operations role for a tech company
  • Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, legal, Government entities or equivalent
  • Experience with analytical tools (like Excel or SQL) to drive analytics and operational decision making
  • Expertise managing projects or programs across timezones with multiple stakeholders

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Tell employers what skills you have

Sales
Management Consulting
Customer Experience
Public Policy
Physics
Risk Management
Journalism
Pressure
Advocate
Excel
Consulting
Facebook
Decision Making

  • Escalations Specialist

    2 weeks ago

    Singapore Meta Full time

    Every day, people come to Meta's family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta's Global Operations team exists to help them. Within Global Response Operations, our Community, Regulatory, & Legal Specialized Enforcement Operations team is...

  • Risk Management Specialist

    2 weeks ago

    Singapore Meta Full time

    Risk Management Specialist - Detection (Singapore) Responsibilities:Drive the scoping & development of signals for key problem areas/ abuses Identify emerging risks using onplatform and offplatform signals, through monitoring & analysis Conduct investigations to develop a deeper understanding of emerging trends and evolving risks in priority areas across...

  • B-SEO Manager, Global Response Operations

    2 weeks ago

    Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesEvery day, people use Meta Platforms to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta's Global Operations team exists to help them.The Business & Commerce Specialised Enforcement Ops (B-SEO) Team coordinates across different...

  • Risk Analyst

    7 days ago

    Singapore FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 10 - 15%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About...

  • Threat Monitoring Specialist

    2 weeks ago

    Singapore Emergent Risk International Full time

    Emergent Risk International (ERI) is seeking to hire a Threat Monitoring Specialist in Singapore to join an existing global threat monitoring and analysis team embedded with one of our clients, a major technology company. The Threat Monitoring Specialist will preferably have experience working in threat monitoring for a public or private sector entity, or...

  • Risk Analyst

    1 week ago

    Singapore FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 10 - 15%Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in...

  • Risk Specialist

    2 weeks ago

    Singapore Bank of Singapore Full time

    Bank of Singapore SingaporePosted 5 hours ago Permanent Competitive Risk Specialist Operational Risk Event Management and Quality Assurance (Associate Director) At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people...

  • Risk Specialist

    2 weeks ago

    Singapore Bank of Singapore Full time

    Bank of Singapore SingaporePosted 3 hours ago Permanent Competitive Risk Specialist Operational Risk Event Management and Quality Assurance (Assistant Vice President) At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our...

  • Senior Quality Operations Specialist

    2 weeks ago

    Singapore ABBVIE OPERATIONS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesPurposeSenior Quality Operations Specialist must assist site management to oversight the quality system execution on the manufacturing and production areas at all times. Incumbent is required to observe, document, discuss, monitor and trend, and report quality adverse events related to the manufacturing of the product. Incumbent is...

  • B-seo Manager, Global Response Operations

    2 weeks ago

    Singapore Meta Full time

    Every day, people use Meta Platforms to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta's Global Operations team exists to help them.The Business & Commerce Specialised Enforcement Ops (B-SEO) Team coordinates across different internal and external teams to...

  • Global Product Operations Senior Specialist

    2 weeks ago

    Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    We're looking for a Global Products Operations Senior Specialist to join our team, focusing on Assets or Cards Operations (Issuance) or Wise Platform within the Global Products Operations area:This role is a unique opportunity to have an impact on Wise's mission by contributing to building and supporting operationally sustainable cross-border products and...

  • Risk Specialist

    2 weeks ago

    Singapore Bank of Singapore Full time

    Bank of SingaporeSingaporePosted 7 hours ago Permanent Competitive Risk Specialist Business Monitoring & Surveillance (Associate/ Senior Associate) At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our...

  • Security Specialist

    2 weeks ago

    Singapore SQUAREPOINT OPERATIONS PRIVATE LIMITED Full time

    Position: IT Security Specialist**Business Area: Technology OperationsSquarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations...

  • Operational Risk Manager

    2 weeks ago

    Singapore AMIDA GLOBAL PTE. LTD. Full time

    Responsibilities: Develop and implement the operational risk management framework and policies Identify, assess, and manage operational risks across the organization Monitor the effectiveness of operational risk controls and escalate issues to senior management as necessary Conduct risk assessments and provide recommendations for risk mitigation strategies...

  • Business & Risk Sector Specialist (Contractor - 9 months)

    3 weeks ago

    Singapore UBS Full time

    Your role Are you able to handle multiple priorities with energy and enthusiasm? Do you have a strong risk mindset? Do you want to work closely with senior management in driving the sector forward? We are looking for Business & Risk Specialist (BRS) Contractor for 9 months to: • Assist BRS team with tracking and monitoring timely completion of KRI (Key...

  • Market Specialist, Global Response Operations

    2 weeks ago

    Singapore Meta Full time

    Market Specialist, Global Response Operations - SEO South Asia Responsibilities:Work as part of the SEO South Asia team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia region while specifically representing the India Assamese Market Work as part of an Oncall Operational structure to enforce on critical...

  • Business & Risk Sector Specialist (Contractor - 9 months)

    2 weeks ago

    Singapore UBS Financial Services Full time

    Business & Risk Sector Specialist (Contractor - 9 months)Business management, administration and supportGlobal Wealth ManagementJob Reference #296947BRCityJob TypeFull TimeYour roleAre you able to handle multiple priorities with energy and enthusiasm? Do you have a strong risk mindset? Do you want to work closely with senior management in driving the sector...

  • Compliance Edd/high Risk Client Analyst

    2 weeks ago

    Singapore Binance Full time

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn...

  • Business Risk Specialist- Monitoring

    1 month ago

    Singapore Bank of Singapore Full time

    Business Risk Specialist- Monitoring & Assurance (Manager/AVP)At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides...

  • Business Risk Specialist- Monitoring

    2 weeks ago

    Singapore Bank of Singapore Full time

    Business Risk Specialist- Monitoring & Assurance (AVP)At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive...