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Customer Service Agent

4 months ago

Singapore STARLUX AIRLINES CO., LTD. SINGAPORE BRANCH Full time

Responsibilities

  • Supervise and monitor on-site situation and performance.
  • Conduct training/audit programs in line with Company policies.
  • Handle irregularities and complaints occurring from handling process.
  • Report non-compliances and suggest corrective methods.
  • Manage and control operating resources.
  • Review and analyze station operation costs.
  • Assist with station's general affairs and administration duties.
  • Achieve Company goals, report on-site situations and collaborate seamlessly with local and Taiwan Headquarters' airport team.
  • Multifunction and perform other relevant tasks as assigned by manager.

Qualifications

  • Have excellent multitasking and communication skills.
  • Be able to work under stress and keep calm when emergencies and unexpected situations occur.
  • Be meticulous and attentive to details.
  • Can react quickly and solve difficult problems.
  • Be able to work independently and in a team environment.
  • Can work rotating shifts including nights, holidays, weekends and days off.
  • Be flexible to work additional hours on short notice when operationally required.
  • Be able to travel to other work locations or cities as necessary to support operations.

Preferred

  • Possess airside/landside working knowledge and is familiar with operational systems of Amadeus Altéa Suite: CM, FM, ARD Web and WorldTracer, etc.
  • Proficient in Microsoft Office software (Word/Excel/PowerPoint etc.)

Education
Bachelor's degree or equivalent experience.

Work Experience
One year minimum in aviation industry. Experience in airport passenger service or ground handling a plus.

Licenses and Certification
Relevant licenses and aviation certification are beneficial, such as Dangerous Goods and SMS.