Senior Executive, Monitoring

2 weeks ago

Singapore Manulife and John Hancock Full time
We are a leading financial services provider focused on simplifying decisions and improving lives for our customers globally. Through our environmental efforts and community contributions, we prioritize values in every aspect of our operations. We believe in supporting our employees to help them excel because a healthy, respected, and challenged team leads to collective success. Join our Winning Team today to grow your career, drive impact, and catalyze real change.

Working Arrangement

Hybrid

Job Description

The Opportunity

At the core of our work lies a commitment to our customers, with countless end users relying on our products daily. We are dedicated to equipping our Representatives with the necessary tools and processes to provide top-notch sales advisory services. As part of the Manulife Business Academy, we are establishing a Training and Competency team and seeking an individual who excels in execution and communication, values delivering excellence, embraces forward thinking, and is eager to cultivate a skilled and effective sales force at Manulife.

What drives you?
  • Your passion for customers, prioritizing their needs and taking action for their benefit
  • Your ability to think innovatively, exploring new ways to leverage your agile mindset for business success
  • Your strength in teamwork and collaborative achievements
  • Your sense of ownership, focusing on solutions that truly matter
  • Your commitment to integrity, doing what's right and speaking up when needed
  • Your dedication to inclusivity, contributing to the creation of a diverse and supportive work environment

We are seeking someone with:
  • Diploma or Degree from a reputable institution
  • CMFAS Module 5, 9, 9A and Health Insurance Certificate
  • 2 years of experience in Sales, Training & Competence, or Compliance Audit in the Financial Services sector
  • Familiarity with life insurance sales processes and industry regulations such as FAA, LIA MUs
  • Strong organizational skills with the ability to manage multiple tasks and timelines efficiently
  • Excellent team collaboration, communication, and interpersonal abilities
  • Good problem-solving skills and attention to detail

Nice to Haves:
  • Professional qualifications in AFC, AFP, ChFC, CFP, or formal compliance training

On the job, you will:

Plan and Implementation of the Supervisory Audit Plan:
  • Collaborate with the Team Lead to identify branches/units for supervisory audits
  • Conduct audits based on the established plan
  • Prepare findings and provide necessary follow-up actions such as coaching and reviews

Training and Coaching:
  • Deliver training on Supervisory Responsibilities to new supervisors
  • Identify migrating leaders under close supervision and offer coaching

Training & Competency Manual (T&C Manual):
  • Ensure compliance with supervisory requirements outlined in the company T&C Manual

Surveillance:
  • Collaborate with compliance teams to address market misconduct complaints and offer support through coaching

Others:
  • Implement initiatives and processes to enhance supervisory standards
  • Manage projects and assigned team activities

Our commitment to you
  • Our mission: to contribute to Simplifying Decisions and Enhancing Lives
  • A leadership team dedicated to your development and achievements
  • A strong vision and objectives to lead transformation in our industry
  • Delivering our best every single day

About Manulife and John Hancock

Manulife Financial Corporation is a prominent global financial services group that aims to simplify decision-making and improve lives. Headquartered in Toronto, Canada, we operate as Manulife across Asia, Canada, and Europe, and primarily as John Hancock in the United States. Our services include financial advice, insurance, and wealth management solutions for individuals, groups, and institutions. By the end of 2022, we had over 40,000 employees and served more than 34 million customers. Our total assets under management and administration amounted to $1.3 trillion (US$1.0 trillion). We are listed as 'MFC' on multiple stock exchanges.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we celebrate diversity and aim to build a workforce as varied as our customer base. We are dedicated to fair recruitment, retention, and advancement practices, free from discrimination based on various factors. We are committed to an inclusive workplace that values different backgrounds and identities. If you require accommodations during the application process, please reach out to our Human Resources team.

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