Cs Operations Representative

2 weeks ago


Singapore Reeracoen Singapore Pte Ltd Full time
Our client is the market leader in semiconductor test systems and equipment. They are currently looking for a Customer Service Operations Representative.

The primary role of the incumbent at the Internal Processing Center (IPC) is to provide centralized order entry processing and back-office support to Sales Administration (SADM) teams globally.

【 What you will be doing 】

  • Check and ensure order packages pass the Order Acceptance policy and is compliant with the company's approval matrixes, policies and guidelines. Perform validation to ensure all required documents & approvals are in place. Missing, incomplete documentations and noncompliance issues are surfaced and clarified with order owner (Customer Admin) for timely resolution.
  • Complete the transaction in Oracle adhering to procedures in accordance with different order types (Trade, Prebuild, Demo/Fixed Asset resale, Credit & Rebill etc), revenue recognition coding, payment term, tax, factory warehouse, invoicing and customer acceptance timing. All clean orders are to be booked accurately within 1 workday turnaround time.
  • Collaborate with Oracle superuser, Functional Process Engineer and Knowledge Engineers to manage and resolve Oracle and configuration issues during order processing.
  • Engage Credit Analyst to review orders placed on Credit Check Hold due to customer credit profile and status at the point of order booking.
  • Timely creation of CM PO to Outsourced Manufacturer for trade and demo/internal order.
  • Complete documentation timely in both Oracle attachment and eFile archiving for orders processed.
  • Work on Operational and SOX Control reports weekly to identify gaps of noncompliance with financial and audit requirement for corrective action.
  • Stay current with the company's approval matrixes, policies, processes, guidelines, principles and standards.
  • Improve shipment execution leadtime to orders managed by America SADM team by providing shipping documents to Factory Order Management (FOM) for shipment arrangement to customers.
  • Support all monthend order booking and activities.
  • Share the workload and assist other team members when the work volume is high.
  • Participate in adhoc projects and assignments for the improvement of operational efficiency.
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Requirement:

【 What they are looking for 】

  • Bachelor's Degree in Business, Accounting or Finance (or equivalent area of study)
  • Min 2 years of relevant working experience
  • Oracle experience, preferably in order management
  • Ability to think from a global viewpoint and bigpicture mindset
  • Demonstrated integrity, maturity, professionalism, highvalue trait
  • Effective communication skills, both verbal and written
  • Ability to work well within the team and with crossfunctional team members globally
  • Meticulous, thorough and pay attention to details
  • Desire to learn and build an impeccable standard of excellence
  • Ability to deliver high standard quality work and meet tight turnaround time expectation
  • Good attendance record, selfdisciplined in time management and flexible in supporting business partners around the globe in different time zone
  • Requirement to work during some of the holidays in Singapore to support global operations (Taiwan, China, Korea, Japan, Europe, USA). Replacement leave in lieu will be compensated.
-
Working Hour: 8:30 ~ 17:30

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Benefit:

【 What they are offering 】

  • AWS
  • Global Bonus (Depending on Company & Individual performance)
Annual Leave: 14 Days

  • Medical Leave


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