Technology Engineer

2 weeks ago

Singapore Hubb IT Pte Ltd Full time
Infrastructure & Cyber Security

JOB RESPONSIBILITIES

  • To achieve Service Level Agreement (SLA)
  • To fulfill Level 1 & 2 support to our clients (Onsite or Offsite) not limited to Desktop / Server / Infrastructure Service Level
  • 1st and 2nd level onsite support and resolution to technical issues involving network connectivity, network resource access and hardware issues
- to assist and liaise with Customer's IT support team in problems solving and installation

  • Resolves technical concerns such as desktop issues, connectivity issues and networking solutions
  • Escalation to desktop or server teams and do the necessary follow up
  • Manages cases on a day to day basis and ensures that every users/client has been updated on the cases development
  • To manage and build and enhance customer relations in terms of technical specialty and expert domain knowledge to maximize relationship building opportunities and direct them to the appropriate Customer support system or escalation.
  • To proactively seek to identify customer's needs & take full ownership towards customer satisfaction
  • To provide & maintain daily reports on activities, problems, solutions and outstanding issues to reporting manager
  • To coordinate service and supplies with the operation team or escalation team in the organization
  • To coordinate Level 1, Level 2 & Level 3 escalation to appropriate partners or providers

Experience:

  • Must have at least 2 years' experience in supporting systems, servers, network equipment (including wireless equipment)
  • Must have a minimum tertiary education in Computing related or equivalent
  • Include Professional Certification such as, MCSE, CCNA, or equivalent
  • Have knowledge in configuration/ set up / troubleshooting network equipment
  • Highly motivated with Good interpersonal and communication skills

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