E-commerce Assistant

2 weeks ago


Singapore Multiflora Noibara Pte Ltd Full time
Map out an effective and smooth customer journey from start to end

  • Design and develop layout of information on Ecommerce platforms such as TikTok,
Shopee, Lazada

  • Work closely with marketing team to drive traffic and boost conversion on respective
platforms

  • Developing customer retention strategies to ensure repeated purchase
  • Design FAQ for standardised answers to customers
  • Direct clients to correct outlet when necessary
  • Processing incoming orders in a timely fashion
  • Accurate and efficient packing of orders for shipment
  • Updating and maintaining stock inventory on our ecommerce platforms
  • Monitoring order delivery status and resolving any issues that may arise
  • Assisting customers with exchange and return procedures
  • Listing new products
  • Implementing price changes and promotional campaigns
  • Updating monthly banners on our website
  • Collaborating with the graphic designer for marketing materials
  • Hit sales incentive

Required Skills:

  • Proficient in Microsoft Word and Excel, with knowledge of pivot tables
  • Fluent in Written and Spoken English and Mandarin
  • Experience with TikTok Business, Shopee Seller or Lazada Seller will be an added bonus
  • Excellent attention to detail, strong organisational skills, and the ability to handle multiple
tasks simultaneously

  • Exceptional communication skills to provide topnotch customer service and work
effectively with various teams within our company

  • Fresh graduates are welcomed

Job Types:
Full-time, Part-time, Permanent

Salary:
$2, $2,800.00 per month

Benefits:

  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Work Location:
In person
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