Quality Assurance and Control Manager, Contact

2 weeks ago


Singapore Tangspac APAC Full time

Client Description:

Job Description:

Position:
Quality Assurance and Control Manager, Contact Centre


Employment Type:
Permanent


Location:
Central


The Quality Assurance and Control Manager is part of the Controls and Governance team that performs Day-2 Review checks, conduct quality monitoring across Omni-customer interaction channels, identifying and recommending areas-of-improvement on interactions monitored, as well as ensuring the quality and customer experience meet standards of our client.


Responsibilities:

  • Performs Day2 checks on customer requests approved by Customer Service Representative (CSR) such as waiver request for credit cards and CashPlus to ensure adherence to guidelines set by business units and management.
  • Ensure interactions meet performance expectations in accordance with quality monitoring standards through regular calibrations sessions and dialogues.
  • Collate, prepare and analyze statistical reports on a regular basis based on checks performed, for Contact Centre Management reviews.
  • Uses quality monitoring data to track performance at the team and individual level

Job Requirements:

  • A university degree holder in any discipline with a minimum 5 years of relevant experience in Quality Assurance / Quality Control and is familiar with banking and/or credit cards process, products and systems.
  • Passion for service, strong customer service mindset with good communication, comprehension and excellent problemsolving skill.
  • A strong customer service mindset with good communication and customer centric drive to improve customer experience.
  • Possess good interpersonal skills and able to work independently and as a team.
  • High level of accuracy and attention to detail.


If you are interested in the role above please get in touch directly with Stefan Olsem for further discussion or Click APPLY NOW Below.

Job Reference number 4602
Data provided is for recruitment purposes only.

Tangspac Consulting Pte Ltd
03-02 The Octagon, 105 Cecil Street, Singapore 069534

EA Personnel Name:
Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432
  • Manager, Control

    1 month ago


    Singapore UNITED OVERSEAS BANK LIMITED Full time

    Roles & ResponsibilitiesJob Responsibilities: Perform validation of customers’ instruction for critical and high-risk orders such as telegraphic transfer, remittance applications; stop payment of cheque, reporting scam/unauthorized and recall of funds as some examples, by retrieving interaction recording from various systems and details from Customer...


  • Singapore MEMIONTEC PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities Responsible for implementation and management of quality control systems Implement all QA/QC inspection and testing as project specifications or by regulatory requirements and shall be familiar with all aspects of testing required for a major project of similar tender scope with similar scale and complexity...

  • Quality Assurance

    2 months ago


    Singapore BLOOMFOSS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities::· Implement QA plan, review, and revision for company level.· Report on quality related matters to the QA/QC Manager and/or immediate superior, including preparation of monthly summary To create, prepare and implement the QA/QC plan and any associated and relevant directives and instructions needed to support...


  • Singapore HUA SIAH CONSTRUCTION PTE LTD Full time

    Responsibilities: Responsible for assuring the implementation and compliance with the Quality Assurance System. Control and monitor all activities related to Quality Management System (QMS). Taking care of QA/QC documents of the entire project including certificates, calibration, test results, inspection requests, noncompliance reports and site...

  • Quality Assurance

    4 weeks ago


    Singapore TRUST-BUILD ENGINEERING & CONSTRUCTION PTE. LTD. Full time

    Roles & Responsibilities Ensure all quality control documentation is compiled and completed for as-built handover through the QC turnover engineer Review and prepare reports on Authority inspections (RI inspection, BCA TOP inspection, etc) Establish Project Quality System, implement and maintain in accordance with Singapore standards application to BCA...

  • Temp Quality Assurance

    2 months ago


    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Description: To perform Quality Control (QC) functions within the Material Receiving, Label Control, Distribution and Production areas in order to assure material and products are sampled and released in compliance with agreed specifications and timelines. To perform the role as document controller in management of GxP...

  • QAQC Manager

    2 months ago


    Singapore CHINA RAILWAY FIRST GROUP CO., LTD. SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesResponsibilities· Assist in TOP Quality Management System to ensure quality control· Analyse Consultant drawings and specifications· Prepare QA/QC Plans, formulate QC checklists, inspection and procedures· Coordinate with client for material standards and method statement relating matters· Assist in establishment of document...

  • Quality Assurance

    4 weeks ago


    Singapore N & N AGRICULTURE PTE LTD Full time

    Roles & ResponsibilitiesDuties & Responsibilities: Maintain and upkeep production/training/safety-related documentation. Maintain and upkeep receiving records/documents and request COAs from vendors. Coordinate with QA/QC department to ensure operation complies with food safety (e.g., FSSC/ISO) and all regulatory requirements (e.g., SFA). Ensure the...

  • Quality Assurance

    4 weeks ago


    Singapore N & N AGRICULTURE PTE LTD Full time

    Roles & ResponsibilitiesDuties & Responsibilities: Maintain and upkeep production/training/safety-related documentation. Maintain and upkeep receiving records/documents and request COAs from vendors. Coordinate with QA/QC department to ensure operation complies with food safety (e.g., FSSC/ISO) and all regulatory requirements (e.g., SFA). Ensure the...

  • Quality Assurance

    2 months ago


    Singapore THE PASTEURIZED EGG COMPANY PTE. LTD. Full time

    Roles & ResponsibilitiesDuties & Responsibilities: Maintain and upkeep production/training/safety-related documentation. Maintain and upkeep receiving records/documents and request COAs from vendors. Coordinate with QA/QC department to ensure operation complies with food safety (e.g., FSSC/ISO) and all regulatory requirements (e.g., SFA). Ensure the...

  • Quality Assurance

    4 weeks ago


    Singapore TL PRECISION PTE. LTD. Full time

    Roles & Responsibilities-Familiar with usage of commonly-used QC testing / measuring instrument-Organised, methodical, meticulous, pro-active-Visual Inspection-Able to follow through with colleagues and vendors in a firm manner to ensure quality requirements are upheld and faults rectified-Responsible, team player, able to communicate and integrate-Adhoc...

  • Quality Assurance

    1 month ago


    Singapore KEN PRECISION PTE. LTD. Full time

    Roles & Responsibilities-Familiar with usage of commonly-used QC testing / measuring instrument-Organised, methodical, meticulous, pro-active-Visual Inspection-Able to follow through with colleagues and vendors in a firm manner to ensure quality requirements are upheld and faults rectified-Responsible, team player, able to communicate and integrate-Adhoc...

  • Quality Assurance

    1 month ago


    Singapore HASAL PERSIAN & ORIENTAL CARPET PTE. LTD. Full time

    Roles & Responsibilities Roles & Responsibilities Check the quality of imported Carpets and outgoing materials or products, Installation procedures. Understand The Commercial space / outdoor Space/boardrooms/Hotel corridoors/ /installation carpet of Different material of carpet nylon fiber/synthetic/wool. According to human traffic /Dirt/Liquid split...


  • Singapore NOVMEN GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:As the Quality Assurance Manager, you will be responsible for developing, implementing, and managing quality assurance protocols to ensure our central kitchen operates to the highest standards of food safety, hygiene, and quality. You will play a critical role in maintaining compliance with all relevant regulations and...

  • Quality Assurance

    1 month ago


    Singapore ACHAK-ZAI TRADING PTE LTD Full time

    Roles & Responsibilities Roles & Responsibilities Check the quality of imported Carpets and outgoing materials or products, Installation procedures. Understand The Commercial space / outdoor Space/boardrooms/Hotel corridoors/ /installation carpet of Different material of carpet nylon fiber/synthetic/wool. According to human traffic /Dirt/Liquid split...

  • Quality Assurance

    2 months ago


    Singapore MULTI WAYS EQUIPMENT PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Quality Assurance (QA) Specialist in the sales and rental of used construction equipment, your role is pivotal in ensuring that every piece of machinery meets the highest standards of performance, safety, and reliability. Here's a breakdown of your key responsibilities:1. *Quality Assessment*: Your primary task is to thoroughly...

  • Quality Assurance

    2 weeks ago


    Singapore YUANYII AGENCY PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a detail-oriented and experienced Quality Assurance (QA) Specialist to join our team. The QA Specialist will be responsible for ensuring that our cardboard products meet the highest standards of quality and compliance with industry regulations. The ideal candidate will have a strong understanding of quality control...


  • Singapore Arcadis Full time

    At Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name...


  • Singapore IPSEN Full time

    Title:Quality Assurance Manager, ASEANCompany:Ipsen Pharma Singapore PTE. LTD.Responsible for the management and oversight of the Quality Management System in market where Ipsen Pharma is the MA Holder and maintain Quality Control for commercial operations, activities and programs across ASEAN.Based in Singapore, this newly established position aims to...


  • Singapore GOLDEN BEEWORKS PTE. LTD. Full time

    The Quality Assurance/Quality Management Officer will be responsible for ensuring that all products and processes meet regulatory requirements and company standardsKey responsibilities include:Quality Control: Develop, implement, and maintain quality control procedures to ensure the consistency and safety of all food products. Conduct regular inspections and...