Field Service Engineer

2 weeks ago


Singapore SEBIA SINGAPORE PTE. LTD. Full time

About the job

Responsibilities

  • 1st/2nd level technical support in the Southeast Asia distributors and local market (Singapore).
  • Support local (Singapore market)
  • Conducting Training within SEBIA office or oversea for subsidiaries and business partners' technical support team.
  • Preparation/update of training materials and technical documents for assigned products.
  • Guiding and mentoring new engineers.
  • Be the key contact person for products of responsibility between SEBIA, it headquarters in France on technical matters.
  • Creating actions/ideas for continuous improvement of business partners' support team competencies.

Qualifications

  • Diploma or Degree or equivalent in Biomedical / Mechatronic / Electronics Engineering.
  • 2 5 years working experience preferably in medical devices or IVD market
  • Have field service support experience locally and overseas
  • Microsoft office, customer focused
  • Competence in interactive communication, problem solving, and decision making are required with the ability to successfully handle customer issues & demonstrate the ability to develop & verbally describe in a logical manner.
  • Maintains at all times the highest standards of professional and personal conduct when interacting with internal and external customers.
  • Good and fluent in both written and oral communication skills in English, including presentation experience to large and diverse audiences.
  • Travel requirement: 20% or less.
  • Customer focused.


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