E-commerce Merchandise Analyst

2 weeks ago

Singapore WILLIAMS-SONOMA SINGAPORE PTE. LTD. Full time

Overview of the Merchandise Analyst role


We're responsible for delivering a superior site experience for the customer by using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.

You will have the opportunity to collaborate closely with cross-functional partners to deliver seamless, friction-free, inspiring shopping online. You will also ensure that the site is delivering a consistent marketing narrative with all channels.

Responsibilities

  • Perform Seasonal Product Data Set Up, UAT + Maintenance
  • Perform daily and weekly site maintenance activities including removing out of stock items, relaunch back in stock items, remove no go forward SKUs, maintaining rollover SKUs
  • In charge of reports to manage PIP (Product Information Page) performance and verify
assortment against categories

  • Review Product Merchandising/Ranking seasonally/when required
  • Manage Related Product setup and GrouptoCategory setup
  • Creating/building out Categories, PIP Thumbnail set up/quarterly updates
  • Support content pages/landing page builds
  • Basic HTML coding of content pages and seasonal Home page build
  • Home Page setup and flips
  • In charge of the promo process including upload of promo files
  • Manage thirdparty integrations for rich relevance & faceted navigation
  • Resolve/fix PIP issues raised by merchants and stores
  • Continual review of sites conducting PIP and site scrubs to ensure a seamless and accurate shopping experience
  • Support other brands/markets where necessary and/or other projects as assigned
  • Build and maintain relationships based on thorough planning, timely and professional communications, and intelligent problemsolving with internal partners, and crossfunctional resources.

Criteria

  • Min tertiary qualification and 2 years of ecommerce or related experience
  • Ability to make timely decisions, anticipate problems, and provide creative solutions
  • Strong affinity for the products and brand
  • Proven analytical, business planning, and organizational skills
  • Ability to deal with ambiguity and a changing environment
  • Experience working in a global business and across multiple time zones
  • Strong attention to detail
  • Intermediate Excel skills (working knowledge with pivot tables and vlookups)
We believe in People First
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation,
creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI
initiatives prompt associate participation and engagement, aligning with our core vision to reflect the
communities where we do business and put people first.

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