Infrastructure Engineer

2 weeks ago


Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time
The M365 Messaging Engineer is responsible for managing the day-to-day operations of Microsoft 365 within the Client's organization.

He/She works with a team of engineers on the operation of the M365 systems, responsible for the maintenance, monitoring and troubleshooting of M365 systems ensuring operational high availability.

Roles And Responsibilities

  • Work with the Team Lead and the group of M365 engineers to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate, Microsoft Copilot among others to improve ways of working in the organization.
  • Perform daily health checks of M365 using various type of devices such as BYOD, PED devices
  • Provide technical answers & advice to technical queries escalated from the helpdesk or users
  • Work within the M365 team to learn, discover and equip with the latest M365 service offerings & product knowledge
  • Explore ways to adopt or adapt Microsoft's new M365 offerings, such as the Power Platform, based on Projects's business requirements
  • Keen to explore M365 services/offerings by setting up and test the new services in the Client's test M365 Tenant environment
  • Provide operational support and troubleshooting of the main Microsoft Exchange Online, Teams Online Messaging Infrastructures
  • Support Directory synchronization support between onpremise AD and Microsoft Entra
  • Provide Mobile Device Management (MDM) & Mobile Application Management (MAM) Support
  • Act on M365 service outages by keeping the Client informed and ensuring optimal SLA results.
  • Work with other technical teams including Client's network & Firewall team, as necessary, to ensure a secure, optimal connectivities to M365 Cloud
  • Creating and maintaining clear and concise technical documentation
Knowledge/Qualifications

  • Proficiency in Microsoft 365 administration
  • Up to date knowledge of the Microsoft 365 ecosystem
  • Ability to configure Microsoft 365 to manage processes and configurations to Client's requirements
  • Able to present M365 complex technical information clearly to a nontechnical audience, with the ability to provide the appropriate level of detail.
  • Able to work in a team
  • Strong problemsolving, critical thinking, and analytical skills.
  • Excellent oral and written communication skills (in English)
  • A team player and able to work effectively

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