Senior Windows

2 weeks ago


Singapore TD Bank Full time

Work Location:

Singapore, Singapore

Hours:

40

Line of Business:

Technology Solutions

Pay Details:


Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD).

TD offers a full range of financial products and services to over 27.

5 million customers worldwide through four key business lines:

-
Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
-
U.S. Retail including TD Bank, America's Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD's investment in Schwab
-
Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
-
Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023.

TD also ranks among the world's leading online financial services firms, with more than 16 million active online and mobile customers.

The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Responsibilities:


This position requires an all-rounder with a strong background, primarily in Microsoft Windows Server build and support, to maintain the Organization's Microsoft Windows Server and general infrastructure.


This role will be part of the Asia Pacific Infrastructure support team based in Singapore and will report to the Manager, Technology Solutions.


Working as a support representative for the Asia Pacific Region and Singapore Office, this role requires an experienced self-starter who can work well under pressure when required.


The IT Technology Solutions department is responsible for managing the company's hardware, software and communication systems, as well as the timely and effective delivery of technology solutions.


Duties and Accountabilities

Service Customers and Support TD Businesses:

  • Provide service in accordance with established standards while minimizing operational risk.
  • Provide the level of systems and operational availability that meets or exceeds established service levels.
  • Provide timely problem determination, notification, resolution, and escalation.
  • Interact with customers as appropriate, to provide quality service and solutions consistent with project objectives and client requirements.
  • Ensure standards, policies and procedures are in place, compliant to TD's Business Recovery Plan (BRP), to restore IT based systems in the event of a significant service disruption and/or disaster.

TD Securities Global Windows Server Infrastructure Support team:

  • Lead the hardware/Windows OS technical analysis and assessment of new client in-take requests, working closely with our technology and business partners to complete solution blueprints.
  • Ensure resulting solutions meet the needs of our business clients and stakeholders while adhering to the bank's technology and quality standards.
  • Maintain an understanding of business and technology directions as well as technology developments and industry trends.
  • Obtain signoff on technology solutions, ensuring the satisfaction of our business partners and technology stakeholders.
  • Attention to detail while maintaining the big picture of the project and the business.
  • Act as point of escalation for unresolved Windows Server OS and Hardware technical issues. Able to work with vendors, consultants, and partners in other TS areas to develop solutions.
  • Develop and maintain strong working relationship with the various Line of Businesses/ ITS Management
  • Required to meet and oversee agreed project objectives and timelines for designing / building / testing / deploying / decommissioning Windows servers.
  • Creating/Updating documentation as it relates to project assignments.
  • Comply with the system development life cycle (SDLC) and project management methodology (PMLC) including development of project plans, SDP, documentation of system requirements, and estimates of scope and cost as required.
  • Ensure timely and accurate communication and resolution\escalation of issues.
  • Monitor service delivery against commitments, prioritizing work activities.
  • Follow documented operational procedures and processes with mínimal guidance from the team such as equipment requisitioning, network requisition, inventory and asset management
  • Analyze daytoday processes for areas and methods of improvement.
  • Provide technical guidance to Build team and Support staff.

Local APAC Infrastructure Support team:

- "Hands On" tasks pertaining to the support and care of the local APAC Data Center and the Infrastructure equipment housed in APAC Data Centers (Servers, Network, Storage, Appliances etc.), such as Racking of the equipment to the equipment cabinets; Hardware Asset Inventory update and tracking; etc.

  • To be the first level support of the infrastructure housed in APAC Data Center, and to work with the Global/En

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