Application Analyst

2 weeks ago

Singapore Crypto Full time

Responsibilities:

  • Ensure maximum uptime for multiple production systems
  • Provide weekend support in a rotational basis and occasional public holiday support Manage, own and frequently followup incidents and requests raised to the team.
  • Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
  • Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
  • Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
  • Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
  • Help the team manager to refine and streamline day to day operations via automations
  • Help the team manager to define work rosters, schedules and other managerial tasks.
  • Help the team manager to formulate and continuously improve the team's way of working.
  • Work to comply with SLA and OLA
  • Handson for incident management, change management and response management and writing RCA reports.
  • Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
  • Provide support in nonoffice hours during emergency situations.
  • Coordinate between product and development teams to ensure effective delivery of supporting services to the enduser
  • Stay abreast of the latest technology and trends

Requirements:

  • Impeccable sense of selfdiscipline, responsibility and integrity.
  • A strong interest in working in crypto technology and financial environments.
  • Proficient in spoken and written English language; Chinese language is helpful but not a must.
  • Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
  • Experience in Database queries / SQLs
  • Knowledge in shell scripting and basic linux commands.
  • Excellent problem solving skill with a keen eye for detail.
  • Excellent communication and interpersonal skills.
  • Excellent time management ability and self organised and motivated.
LI-CY2

LI-Hybrid

LI-Associate

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture.

Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

**_
Are you ready to kickstart your future with us?_**
Benefits
Competitive salary

Attractive annual leave entitlement including:
birthday, work anniversary

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Personal data provided by applicants will be used for recruitment purposes only.

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