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Manager, Airports Solution Delivery
2 weeks ago
Date Posted:
Country:
Singapore
Location:
UE Square, 83 Clemenceau Ave, #11-05/08, Singapore 239920
Position Role Type:
Unspecified
Responsibilities:
- Manages APAC Airports Solution Delivery organization and oversees the deployment of all CAS ARINC Airports products and services and provides timely reports to the Head of Operations on key deployment and engineering activities and project status.
- Responsible for effective development and utilization of technical resources across APAC to provide business required strategic technical capabilities.
- Maintain knowledge of existing and future products and requirements and industry trends within Airports domain.
- Participates in the sales pipeline reviews and provides technical advice on the requirements. Oversees all system deployment cost input estimates, scheduling. Participates in CMS Gates, solution and commercial reviews.
- Closely liaison with other intraregional organizations such as Project Management, Finance, Bids & Proposals and Sales, Engineering, Technical Support and CAS ARINC Managed Services (MS) teams for technical exchange of information, opportunity reviews and operational issues.
- Develops and implements strategies for efficient use of resources (reuse, capital, personnel development, skill acquisition, process improvement and training). Identifies technology tools and areas for third party execution. Assists resolving escaladed engineering issues/problems.
- Demonstrates broad technical knowledge/expertise in multiple products and technologies.
- Knowledgeable of customer's future requirements and industry trends in Airports Domain
- Develops relationships with peer marketing, sales and counterparts to support achievement key business goals (orders, sales) and opportunities.
- Develops cross enterprise relationship to identify crossbusiness synergies. Interacts with executives and/or other internal or external stakeholders.
- Oversees staffing, development, performance management/evaluation, diversity, health/safety, and employee relations.
- Understand and justify current and future resource needs (staff, hardware, software, training devices, curriculum);
- Ensure all CAS Airport Systems ISO Quality Plans and Work Instructions specified by QMS Lists are being strictly being followed. This includes updating and maintaining relevant ISO documentation and handing over the documentation to the 2nd level support group upon completion of the work.
- Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
- Adhere to installation instructions and guidelines and use industry best practices in order to deliver the best quality service. Use the appropriate tools and equipment to perform the installation, intervention, and problem solutions in accordance with System Delivery guidelines and instructions where provided.
- Follow established policies and procedures in analyzing situations or data from which answers can be readily obtained.
- Provide daily (when onsite) and weekly status reports on key activities, events, and accounts, as applicable. Creates or maintains assigned tasks on SD SharePoint, and updates the tasks status frequently. Provide best practices for daytoday operations, performance analysis, tuning and capacity planning for products deployed and suggest and implement performance improvements when necessary.
- Proactively detect problems, report and escalate the problems to next level of support when they can't be resolved in timely manner. Interface with onsite maintenance personnel, provide 3nd level supports where needed in order to meet the Service Level Agreements (SLA).
_ Attributes_
- Set goals that inspire, influence, and drive the organization to challenge all existing assumptions and ends with the achievement of meaningful results that go beyond what was expected and acceptable in the past.
- Build and Involve networking internally and externally to develop and maintain relationships in all kinds of organizations (such as Customer Programs, AGN). Internally, it is working together across organizational and cultural boundaries, functions and businesses. Externally, these networks include customers, but they also extend to suppliers, alliance partners, customers' customers and others some of whom might fall well outside the normal sphere of the organization.
- Focus on tapping into and unleash the incredible talent and passion of every person in the organization, starting with oneself. Leaders first reach deep inside themselves to embrace their hopes and dreams.
- Express commitment to and confidence in people, often beyond the level of confidence people have in themselves. (Selecting Talent, Developing Self and Others, Inspiring and Motivating Others) Communicate Masterfully
- Goes beyond the communication of ideas.
- Make sure that the deployment engineering tea
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