Assistant Executive Housekeeper

2 weeks ago

Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time
Roles & Responsibilities

Scope of Position

Assistant Executive Housekeeper/ Executive Housekeeper is responsible for ensuring that the standards of the Housekeeping Department are maintained and subordinates are performing their duties in an effective and efficient manner. He/She is also responsible for the feedback of information and suggestions to the Management for better housekeeping operation.

Duties and Supporting Responsibilities

  • Planning and coordinating all department objectives to their needs.
  • Liaise with other senior staff / Department Heads on Housekeeping matters and handle complaints or issues which concerning Housekeeping.
  • Inspect VIP rooms to ensure that they are aligned with the desired standards.
  • Conduct random inspection on guest rooms and public areas to ensure that they are clean, presentable and maintained according to stipulated standards.
  • Maintain periodical inventories of all Housekeeping equipment and linens.
  • Evaluate the cleaning requirements of the Hotel, plan and initiate special cleaning assignments through delegation, organization and control.
  • Establish and document the standards of Housekeeping, drive trainings or orientation sessions to inculcate such standards.
  • Conduct bi-weekly / monthly meetings with Managers and Supervisors to check on work progress and resolve work issues on the operation front.
  • Recommend improvements in hotel policies where there are opportunities for improving services, maximizing incoming revenue and reducing costs when possible without comprising on quality standards.
  • Prepare yearly budget for the Department in relation to expenses and provision for capital expenditures.
  • Be involved in reviews of repair & maintenance issues, and coordinate with Engineering on a high level, ensuring all rooms are in good condition for the inventory.
  • Oversee renovation programs/plans according to specifications of requirements.
  • Inspect the work of outsourced contractors and ensure that such work conform to the specified standards.
  • Review housekeeping expendable items and assets with Material Management Manager and jointly use suppliers/vendors on products/services.
  • Evaluate and complete Annual Performance Appraisal Exercise, establishing training and developmental needs for direct reports and overall department.
  • Interview shortlisted candidates and select most suitable candidate for the role.
  • Responsible for the timely documentation and discipline of staff members in accordance with progressive coaching and counselling policy.
  • Support company's philosophy and culture through the use of Departmental Legendary Quality Experiences (LQE), LQE Pillars and Guiding Principles to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Any other duties which may be assigned from time to time by the Superior.
Tell employers what skills you have

Coaching
Front Office
Leadership
Restaurants
Quality Assurance
Housekeeping
Inventory
VIP
Property
Investigation
Furniture
Capital
Team Player
Performance Appraisal
Safety Training
Hospitality

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