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Service Administrator

4 months ago

Singapore W.H. BRENNAN & COMPANY (PRIVATE) LIMITED Full time

About us:


We enable our customers to operate in highly legislative markets effectively and safely, by providing best value products and services.

Our people are the experts in the design, manufacture, inspection, service & maintenance of critical safety equipment.

We invite you to join us now, for an exciting career growth

Responsibilities:

  • Reporting to Service Administrator & Relations Manager and providing full administrative support to the Department.
  • Handle fire/safety service/government contract service enquiry/order.
  • Assist in producing of service reports.
  • Prepare input for invoicing through designated system and generate Purchase Order through designated system.
  • Prepare delivery documents for the servicing of fire/safety service/government contract service.
  • Register servicerelated orders, produce service certificates & price specifications.
  • Correspond with agents & clients regarding operational requests/ issues and work closely with the team to promptly investigate and resolve complaints/problems.
  • General filing and weekly progress invoicing and closing of the orders.
  • Invoicing and Closure of the order within 57 working days upon completion of the job.
  • Assist in monthly overtime compilation/technician utilisation report the Department.
  • Responsible for general departmental correspondence, sorting and departmental filing system.
  • All other administrative tasks as assigned by superiors.

Job Qualifications:

  • GCE 'A' level, NITEC/Higher NITEC or Diploma in Logistics/Supply Chain Management/ Maritime Business or Diploma in any engineering discipline.
  • At least 2 years of relevant experience in the shipping, marine or related industry.
  • Passionate about customer service role and ability to work with mínimal supervision.
  • Possess a high level of integrity and able to work under stress and deliver work schedules.
  • Able to meet deadlines through good time management and allocation of priorities
  • Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
  • Good English Communication skills (writing and speaking).
  • Good communication skills with the ability to communicate on all levels
  • Ability to systematically work independently and in a team.
  • Immediate starter preferred.