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Executive, Programme Management
2 weeks ago
Kaplan Singapore is searching for a meticulous and dedicated Executive to become part of their Programme Management team. As an Executive in this role, you will play a key role in providing top-notch support to students and ensuring the efficient administration of academic processes.
Responsibilities of the Role:
1. Handling Emails and Phone Calls on a Daily Basis
2. Offering Guidance, Support, and Counseling to Students
3. Overseeing Graduation Processes
- Ensure accurate payment checks through Finance before releasing parchments and transcripts
- Responsible for storing, tracking, and delivering transcripts, parchments, and certificates
- Verify status in KSS
4. Managing Mid-term Test Deferments
- Schedule Deferred Tests efficiently
- Act as a liaison between students and UC for Deferred Tests
5. Coordinating Exam Script Viewings
- Collecting viewing requests and forwarding them to the Exams Office
- Contacting students to arrange views
- Includes various tests and exams as per student requests
6. Explanation of Transfer Contracts
7. Organizing Welcome Orientations, LinkedIn Workshops, and Graduation Ceremonies
8. Conducting Class Visits (when applicable)
9. Managing ad-hoc projects or audit events
10. Handling miscellaneous administrative tasks including interventions for low attendance, attendance checks, student tracking, course evaluations, etc.
Requirements:
- Minimum requirement of a Diploma in any field
- Preferably candidates with a minimum of 1 year in customer service and 2 years in administrative roles
- Proficiency in Microsoft Office applications is essential
Higher Education
Management Skills
Leadership
Microsoft Office
Microsoft Excel
Administrative Work
UC
Administration
Program Management
Project Management
Interventions
Programme Management
Customer Service
Scheduling
Education
Stakeholder Management
Audit
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